Shahn Michiels
Retail General Manager
Bristol,VA
Summary
Seasoned Store Manager with more than 26 years of experience in fast-paced high volume stores. Excellent customer service and successful in all business operations. Track record of achieving exceptional results in training and development, and inventory control.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Advanced Auto Parts
Elizabethton , TN
01.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Developed and maintained relationships with customers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee evaluations and contract details.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages
Food and Beverage Supervisor
Kwik Kafe Vending
Abingdon, VA
08.2021 - 12.2021
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
Assistant Manager
Big Lots
Bristol, TN
01.2019 - 08.2021
- Managed day to day operations, and merchandising
- Active roll in training and development of new and current associates
- Oversaw warehouse operations, and freight put away
- Assisted in hiring process of applicants
- Played major roll in increasing stores sales by 50%, over 2 year period
- Built positive atmosphere for all associates, and managers
- Sales and Marketing
Assistant Manager
Bed Bath & Beyond
Hoover, AL
09.2003 - 10.2018
- 13 years
- Operations Manager for 2 years
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts or in performing customer service
- Established, and implemented policies, goals, objectives, and procedures for their department
- Supervised other staff and provided training, and orientation to new staff
- Reviewed inventory, and sales records to prepare reports for management, and budget departments
- Set up, and maintained paper filing systems, record updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Performed payroll functions, such as maintaining timekeeping information, and processing and submitting payroll
- Learned to operate new office technologies, during development, and implementation
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Enforced safety, health, and security policies and procedures.
Assistant and Store Manager
Walgreens Drug Store
Daytona Beach, FL
12.1992 - 03.2003
- Helped grow three new markets in Alabama
- Became a member of emerging leaders program for exemplary store managers
- Extensive experience in recruitment of management. Successfully organized programs that were implemented for the entire district of stores
- Successfully trained and developed several assistant managers for promotion
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or termination of workers when appropriate
- Conferred with company officials to develop methods and procedures to increase sales, expanding markets, and promoted business
- Planed and coordinated advertising campaigns, sales promotions, and prepared merchandise displays and advertising copy
- Enforced and adhered to all safety, health, and security polices, and procedures.
Education
High School Diploma -
Towers High School
Decatur, GA 09.1979 - 06.1984
Skills
Customer RelationsStore Management ExperienceAccount ManagementProblem-solvingFlexibilityTeam WorkReliabilityTime managementComputer literacyEnglish
Recruiting and interviewing
Relationship building
Coaching and mentoring
Performance improvement
Timeline
General Manager
Advanced Auto Parts
01.2022 - Current
Food and Beverage Supervisor
Kwik Kafe Vending
08.2021 - 12.2021
Assistant Manager
Big Lots
01.2019 - 08.2021
Assistant Manager
Bed Bath & Beyond
09.2003 - 10.2018
Assistant and Store Manager
Walgreens Drug Store
12.1992 - 03.2003
High School Diploma -
Towers High School
09.1979 - 06.1984