Shahykhila Murphy
Queens Village
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
7
7
years of professional experience
Work History
Patient Access Services Representative
Northwell Health
01.2022 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Preschool Teacher
Bright Horizons Family Solutions
03.2019 - 01.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
ABA Therapist
Achieve Beyond
09.2017 - 04.2018
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
Education
Masters - Autism Spectrum Disorder Advanced Certificate Program
Brooklyn College
Brooklyn, NY07.2024
Bachelor of Arts - Communication and Science Disorders
Brooklyn College
Brooklyn, NY05.2023
Skills
- Effective Communication
- Time-management
- Detail-oriented
- Microsoft Office
- Patient confidentiality
- Insurance verification
- Data collection
- Medical terminology
- Verbal behavior
- Collaboration with professionals
Timeline
Patient Access Services Representative
Northwell Health
01.2022 - Current
Preschool Teacher
Bright Horizons Family Solutions
03.2019 - 01.2022
ABA Therapist
Achieve Beyond
09.2017 - 04.2018
Masters - Autism Spectrum Disorder Advanced Certificate Program
Brooklyn College
Bachelor of Arts - Communication and Science Disorders
Brooklyn College
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