Katie Gramlich

Erie County Medical Center

Buffalo, NY

07.2022 - Current

- Infusion Clinic - Lower Level - Suite T-80

February 2024 - Current Department

- Internal Medicine Clinic - 1st Floor - Suite 15

July 2022- February 2024

Proactively scheduled patient appointments and maintained accurate demographic and insurance data in EHR systems.
Took ownership of insurance verification and authorization processes, resolving billing and eligibility issues efficiently.
Enhanced patient experience by providing clear guidance, anticipating needs, and maintaining a professional front-office environment.
Led organization of office operations, streamlining mail, faxes, referrals, and daily workflows to improve clinic efficiency.
Managed co-pay collection, patient documentation, and regulatory compliance with HIPAA and departmental standards.
Supported clinical staff with administrative tasks, contributing to seamless patient care and workflow continuity.
Coordinated external appointments and patient transportation, ensuring timely and reliable access to care.
Improved clinic efficiency and patient satisfaction by streamlining front-office operations, managing insurance and administrative workflows, and proactively supporting clinical staff in a growing healthcare environment.

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