Summary
Overview
Work History
Education
Skills
Timeline
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Shai Barboza

Miramar,FL

Summary

Hardworking outgoing bartender with experience in fast paced restaurants, bars and nightclubs. Extremely detail orientated team player with strong organizational skills. Passionate about serving customers while exceeding their expectations. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

9
9
years of professional experience

Work History

Bartender

Voodoo Bayou
07.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender/VIP Bottle Service Waitress

The Balcony-The Hidden Garden
10.2022 - 05.2023
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Processed orders and facilitated customer payments using POS system.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.

Bartender

Tacocraft Taqueria & Tequila Bar
11.2021 - 10.2022
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender/waitress

Hollywood Lounge
12.2020 - 11.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Lead Bartender/VIP Bottle Service Waitress

Ibiza Nightclub
03.2018 - 11.2021
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Bartender/VIP Bottle Service Waitress

Vault Lounge
10.2014 - 05.2018
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Processed orders and facilitated customer payments using POS system.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

New Bedford High School
New Bedford, MA
06.2012

Skills

  • Patron Rapport
  • Guest Satisfaction
  • Responsible Alcohol Service
  • Suggestive Selling
  • Liquor, Beer and Wine Knowledge
  • High-Volume Environments
  • New Hire Training
  • Excellent Judgment
  • Bar Operations Management
  • Energetic and Outgoing

Timeline

Bartender

Voodoo Bayou
07.2023 - Current

Bartender/VIP Bottle Service Waitress

The Balcony-The Hidden Garden
10.2022 - 05.2023

Bartender

Tacocraft Taqueria & Tequila Bar
11.2021 - 10.2022

Bartender/waitress

Hollywood Lounge
12.2020 - 11.2021

Lead Bartender/VIP Bottle Service Waitress

Ibiza Nightclub
03.2018 - 11.2021

Lead Bartender/VIP Bottle Service Waitress

Vault Lounge
10.2014 - 05.2018

High School Diploma -

New Bedford High School

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Shai Barboza