Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Shaidaijah Raford

Bessemer,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Healthcare Advocate Customer Service

Medical Professionals
01.2023 - Current
  • Patient intake paperwork.
  • Setting appointments.
  • Sending and receiving correspondence, data entry, and maintaining referral files.
  • Remote
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Customer Service Representative

GC Services
09.2021 - 01.2023
  • Manage incoming calls and customer service inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Identify and assess customer needs to achieve satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Environmental Services Housekeeper

Southeast Health Medical Center
04.2016 - 08.2022
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Education

High school diploma -

Dothan High School
05.2014

Skills

  • Intake Experience
  • Deposit and withdrawal mamagement
  • Call volume
  • Performance feedback
  • Strong telephone etiquette
  • Creativity and innovation
  • Ethics and confidentiality
  • Healthcare navigation
  • Patient safety
  • Critical thinking
  • Active listening
  • Problem resolution
  • Relationship building

Timeline

Healthcare Advocate Customer Service

Medical Professionals
01.2023 - Current

Customer Service Representative

GC Services
09.2021 - 01.2023

Environmental Services Housekeeper

Southeast Health Medical Center
04.2016 - 08.2022

High school diploma -

Dothan High School

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Shaidaijah Raford