Shaidul Islam
Buffalo,NY
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
15
15
years of professional experience
Work History
Mental Health Therapy Aide
Office of Mental Health
11.2017 - Current
- Addressed Client needs and respond as needed
- Performed assigned tasks as per institutional guideline
- Educate clients to improve their quality of life
- Educate clients to perform ADL, maintain hygiene
- Encourage clients to engage in creative activities
- Help running programs and groups as per institutional guideline
- Continuous interaction with inpatient population of age 18 and up.
- Provided clients with recommendations to community resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
City Carrier Assistant
United States Postal Service
07.2017 - 01.2018
- Collect and distribute mail, parcel, on a daily basis
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Operated vehicles and equipment to transport packages and mail pieces.
- Build community relationship as per USPS policy.
Guest Service Representative
Museum Of Modern Art
08.2009 - 11.2016
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate in Allied Health - Allied Health
Mandl School
New York, NY04-2012
High School Diploma -
01.2007
Skills
- Behavioral Management
- Therapeutic communication
- Grief counseling
- Crisis Intervention
- Developing relationships
- Safety and risk assessments
- Boundary Setting
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Timeline
Mental Health Therapy Aide
Office of Mental Health
11.2017 - Current
City Carrier Assistant
United States Postal Service
07.2017 - 01.2018
Guest Service Representative
Museum Of Modern Art
08.2009 - 11.2016
Associate in Allied Health - Allied Health
Mandl School
High School Diploma -
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