Shaiel Cherches-Quesada
Charlotte,NC
Summary
As a Leasing Manager with a keen eye for detail, prioritizing understanding and addressing tenant needs is paramount. Committed to creating a welcoming environment for all residents, prospects, and future residents, emphasis is placed on tenant satisfaction alongside company success. Expertise encompasses a deep understanding of housing regulations affecting multi-family residences. With a hospitable approach, excellence is achieved in marketing, conducting comprehensive tours, bonding with prospects and guiding residents through the leasing process. Hands-on experience includes overseeing up to 450 units concurrently, demonstrating exceptional organizational skills and effective communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Manager/ Peer Coach Trainer
S2 Residential
11.2023 - Current
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with residents through exceptional customer service, resulting in increased lease renewals.
- Negotiated favorable leasing terms for clients by utilizing market research and understanding of property values.
- Provided one-on-one coaching and mentoring to peers on varieties of topics, including company success strategies and career development.
Leasing Specialist
S2 Residential
05.2022 - 11.2023
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
Door Sales Representative
Lumio
01.2022 - 05.2022
- Boosted door sales by delivering engaging and informative product presentations to potential customers.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs.
- Generated increased referrals through exceptional customer service and relationship-building strategies.
- Secured repeat business by maintaining a high level of professionalism and enthusiasm in each interaction.
Head Hostess
1957 Hospitality Group
12.2020 - 01.2022
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Education
Associate of Arts - With A Minor in General Marketing
Central Piedmont Community College (Online)
Charlotte08.2024
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2021
Skills
- Fair Housing Laws knowledge
- Ability to multitask and manage
- Resident relations
- Proficiency on Knock CRM
- Proficiency in LRO
- Proficiency on PetScreening platform
- Proficiency on ResMan platform
- Proficiency in Excel, Word, and Outlook
- Acquainted with Yardi platform
Certification
- Social Media Marketing Certificate
- Peer Coach Trainee course
- Fair Housing Laws course
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Leasing Manager/ Peer Coach Trainer
S2 Residential
11.2023 - Current
Leasing Specialist
S2 Residential
05.2022 - 11.2023
Door Sales Representative
Lumio
01.2022 - 05.2022
Head Hostess
1957 Hospitality Group
12.2020 - 01.2022
Associate of Arts - With A Minor in General Marketing
Central Piedmont Community College (Online)
High School Diploma -
Mallard Creek High School
- Social Media Marketing Certificate
- Peer Coach Trainee course
- Fair Housing Laws course
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