SHAIESE WILLIAMS
Wilmington,OH
Summary
Business and operations professional with 8+ years of experience leading teams, managing multi-unit operations, and driving organizational performance. MBA candidate specializing in Human Resources Management with a strong background in employee relations, process improvement, and cross-functional coordination. Seeking an Office Manager, Administrative, Patient Services, or Business Operations position where strong leadership and organizational skills can drive results.
Overview
10
10
years of professional experience
Work History
District Manager in Training
CVS Health
Wilmington, OH
06.2024 - 12.2025
- Supported multi-location business operations across a district
- Collaborated with leadership to implement process improvements
- Led training and onboarding initiatives
- Coordinated weekly business reviews
- Supported district performance analysis, identifying trends to enhance sales strategies and customer satisfaction.
- Led team meetings to communicate objectives, gather feedback, and boost employee engagement within the district.
- Mentored junior managers on leadership techniques and operational excellence, fostering a culture of continuous improvement.
Store Manager
CVS Health
Wilmington, Kettering, Xenia, Dayton
05.2021 - 06.2024
- Oversaw daily operations across multiple locations
- Managed hiring/recruiting, onboarding, training and performance for 30+ employees
- Handled payroll, budgeting, and expense tracking
- Oversaw $5 million in annual sales
- Analyzed KPIs and improved performance
- Resolved employee and operational issues
- Managed labor budgets, inventory compliance, financial reporting
- Trained and mentored staff on customer service excellence and operational efficiency.
Client Services Representative
State Farm
Wilmington, OH
04.2020 - 09.2020
- Managed client communications and records
- Supported administrative workflows
- Generated leads and relationships
- Managed customer inquiries regarding policy details and claims processing efficiently
- Maintained accurate records of customer interactions within CRM systems for streamlined follow-up.
- Trained new representatives on company policies and best practices to enhance team performance.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Analyzed client data trends to identify opportunities for upselling additional coverage options effectively.
Manager
Walmart
Wilmington, OH
05.2016 - 07.2020
- Supervised daily operations and team activities
- Supported hiring and training
- Monitored financial processes
- Improved performance through reporting
- Developed training programs for team members, fostering skill enhancement and professional growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
MBA - Human Resources Management
Northern Kentucky University
01.2027
Bachelor of Business Administration - Management
Wilmington College
01.2021
Skills
- Operations Coordination
- HR Support
- Recruiting
- Data Analysis
- Administrative Support
- Team Leadership
- Office Administration
- Customer Service
- Onboarding
- Hiring & Interviewing
- Payroll Administration
- KPI Reporting
- Microsoft Office & Excel
- Records Management
Websites
Timeline
District Manager in Training
CVS Health
06.2024 - 12.2025
Store Manager
CVS Health
05.2021 - 06.2024
Client Services Representative
State Farm
04.2020 - 09.2020
Manager
Walmart
05.2016 - 07.2020
MBA - Human Resources Management
Northern Kentucky University
Bachelor of Business Administration - Management
Wilmington College