Shaihem Williams
Copperas Cove,TX
Summary
My name is Shaihem Williams i joined the Army in June 2017 where I had basic training at Fort Benning and AIT at Fort Gordon. my first duty Station was camp Arifjan where i created computer network accounts, NIPR, and SIPR tokens system users. My next duty station was Fort Hood where I continued those same task and acquired my COMPTIA IT Fundamentals and Security+. Im a open minded individual that understands we are always in changing times but am willing to help any and all customers I have the pleasure of assisting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
Fort Hood, TX
06.2017 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Attended regular client meetings to report project progress and address questions.
- Communicated regularly with customers concerning data exchange and technology integration.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
High School Diploma -
Harnett Central High School
Angier, NC06.2017
Skills
- Security Needs Assessment
- Controls Recordkeeping
- User Support
- Network Security
- Hardware Installation
- Judgment and Decision-Making
- User Experience
- Printers and Peripherals
- Problem-Solving
- Troubleshooting
- Speaking
Accomplishments
- successfully provided stellar customer service in the U.S Army for 5 years.
- maintained IT Support for my units rear detachment
- attained COMPTIA IT Fundamentals and Security+
Certification
- COMPTIA IT Fundamentals
- COMPTIA Security+
Timeline
Information Technology Specialist
US Army
06.2017 - Current
High School Diploma -
Harnett Central High School
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