Shaila Crabtree Williams
Ludlow,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress
Country Trading Post
09.2023 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Coach/Mentor
Chicopee High School
08.2018 - 11.2023
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Utilized positive communication to encourage team and promote integrity and respect.
- Taught players how to run specific game plays in order to build cohesive, structured team.
CNA - Certified Nursing Assistant
Bear Mountain
01.2022 - 08.2023
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Aircraft Cabin Cleaner
JetStream Ground Services
09.2021 - 12.2021
- Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
Certified Nursing Assistant
Genesis HealthCare
11.2020 - 08.2021
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Waitress
Hooters Restaurant
07.2019 - 03.2020
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Waitress
Olive Garden
02.2019 - 11.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress/Cashier
Petros Breakfast and Lunch
04.2017 - 02.2019
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Informed customers about daily and seasonal specials.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
McDonalds Crew Member/Waitress/Cashier Team Lead
McDonald's
06.2016 - 04.2017
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Certified Nurse Assistant Certificate -
Genesis HealthCare
Agawam, MA01.2020
No Degree - General Studies
Springfield Technical Community College
Springfield, MA09.2019
High School Diploma -
Chicopee High School
Chicopee, MA06.2019
Skills
- Team Player
- Accurate money handling
- Item promotion
- Strong multitasking
- CPR Certification
- TIPS Certified
- Concussion Certified
- Medical terminology knowledge
- Collecting vital signs
- Reliable transportation
- Patient Care
- Safety awareness
- Team motivation
- Game Refereeing
Timeline
Waitress
Country Trading Post
09.2023 - Current
CNA - Certified Nursing Assistant
Bear Mountain
01.2022 - 08.2023
Aircraft Cabin Cleaner
JetStream Ground Services
09.2021 - 12.2021
Certified Nursing Assistant
Genesis HealthCare
11.2020 - 08.2021
Waitress
Hooters Restaurant
07.2019 - 03.2020
Waitress
Olive Garden
02.2019 - 11.2019
Coach/Mentor
Chicopee High School
08.2018 - 11.2023
Waitress/Cashier
Petros Breakfast and Lunch
04.2017 - 02.2019
McDonalds Crew Member/Waitress/Cashier Team Lead
McDonald's
06.2016 - 04.2017
Certified Nurse Assistant Certificate -
Genesis HealthCare
No Degree - General Studies
Springfield Technical Community College
High School Diploma -
Chicopee High School
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