Shailen Pike
Fort Walton Beach,FL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
WaterWorx Carwash
07.2024 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Leader
Dunkin' Donuts
07.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
To-Go Specialist & Server
Olive Garden
10.2022 - 12.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
GED.com
Fort Walton Beach, FL10.2022
Skills
- Customer Service Management
- Cash Handling
- Problem-Solving
- Flexible Schedule
- POS System Operation
- Team Supervision
- Staff Training and Development
- Sales and Upselling
- Complaint Resolution
- Organizational skills
- Allergy Awareness
- High-Volume Dining
- Flexibility
- Quick Learner
Accomplishments
- Obtained my GED with college ready scores
Certification
- Food Safety
- Allergen Awareness
Timeline
Assistant Manager
WaterWorx Carwash
07.2024 - Current
Shift Leader
Dunkin' Donuts
07.2023 - 07.2024
To-Go Specialist & Server
Olive Garden
10.2022 - 12.2023
GED -
GED.com
- Food Safety
- Allergen Awareness