Shailesh Tiwari
Jacksonville,FL
Summary
Highly experienced Sr Scrum Master/Team coach with a proven track record of building and leading high-performing teams in Agile environments and delivering large scaled programs and projects. Successfully implemented Agile methodologies to improve project delivery and achieve 100% customer satisfaction. Expertise in implementing Scrum, Kanban, and SAFe frameworks, with a passion for coaching and mentoring teams to self-organize and continuously improve. A results-driven Servant leader with exceptional communication and facilitation skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Scrum Master/Agile Coach
ICE (Black Knight Financial Services)
06.2023 - Current
- Utilized collaborative techniques and communication strategies to develop and deliver training on Agile frameworks, including Scrum and SAFe, enhancing team capabilities and supporting Product Owners in efficient backlog management
- Mentored and coached team members and Product Owners on Agile/SAFe values, principles, and best practices, fostering self-organizing, cross-functional teams dedicated to producing high-value products
- Conducted periodic assessments of team agile maturity, developing and implementing targeted training and mentoring sessions to promote continuous improvement throughout the product cycle
- Applied various techniques to enhance user story estimation, story splitting, and overall team efficiency, supporting Scrum teams by removing impediments to protect sprint goals
- Innovatively facilitated daily stand-ups, iteration reviews, and retrospectives, ensuring the maintenance of time-boxed ceremonies and driving continuous improvement and value delivery
- Provided guidance and facilitated sprint demos, planning sessions, and retrospectives, ensuring alignment and progress towards sprint goals
- Collaborated with Product Owners on product vision, release planning, and backlog refinement, ensuring the prioritization of valuable features and user stories
- Monitored and communicated key performance indicators (KPIs), such as velocity and burn down charts, to stakeholders, identifying and addressing potential issues to ensure project goals are met
- Coordinated and led cross-functional teams, including product development, sales, and client relationship teams, to ensure project completion on schedule and within quality standards
- Actively represented teams in Scrum of Scrums for cross-team collaboration and planning, facilitating effective communication and coordination
- Led release planning for AIP Suites, ensuring seamless coordination and execution of sprints, and managed project risks, issues, and activity progress
- Promoted a culture of agility and continuous improvement by embracing and modeling Agile Lean Principles, supporting the organization's transition to a continuous delivery model
- Leveraged creativity and innovative approaches to problem-solving and risk mitigation, facilitating the resolution of impediments to maintain team momentum
- Contributed to communities of practice for continuous learning and knowledge sharing, fostering an environment of continuous improvement.
Vice President Sr Scrum Master
Northern Trust
10.2021 - 04.2023
- Mentored, coached, and trained team members and Product Owners on Agile and SAFe principles and best practices, promoting self-organizing, cross-functional techniques in the production of high-value products
- Empowered teams to continuously learn and improve, leading to the development of self-organizing teams dedicated to producing high-value products
- Developed and delivered training and mentoring sessions on SAFe and Scrum as needed, helping teams improve value delivery and promoting continuous improvement throughout the product cycle
- Owned the periodic metrics and status reporting for Agile Release Train (ART), providing stakeholders with key performance indicators (KPIs), schedules, resources, and milestone delivery updates
- Fostered a shared understanding of product vision, features, and user stories among team members, collaborating with Product Owners on product vision, release planning, and backlog refinement
- Guided teams in defining and achieving sprint goals and Program Increment (PI) objectives, supporting Scrum teams by removing impediments to protect sprint goals
- Facilitated ART level meetings, including PI Planning, Inspect and Adapt (I&A) sessions, and PI retrospectives for Transaction Hub and Invest One Adapter, ensuring the maintenance of time-boxed ceremonies
- Facilitated conversations with Product Management and Solution Engineers to define PI objectives, Epics, and Features, ensuring alignment and progress towards sprint goals
- Facilitated Scrum of Scrums (SoS) meetings with Scrum Masters from the ART, coordinating activities and tasks among project team members to ensure project completion on schedule and within quality standards
- Built two high-performing Scrum teams for Transaction Hub and Invest One Adapter, driving a 25% improvement in velocity and project/product value delivery
- Streamlined daily stand-up meetings by 25% through a value-driven approach, focusing on improving the flow of value and proactively identifying and resolving blockers and impediments
- Expertly facilitated iteration ceremonies, including iteration planning, daily stand-ups, sprint reviews, and retrospectives, promoting continuous improvement and value delivery
- Worked closely with Product Management, Product Owners, and team members to plan quarterly PI goals, ensuring alignment and progress towards sprint goals
- Actively facilitated the resolution of impediments to ensure the flow of work and maintain team momentum, protecting teams from external influences and promoting local decision-making
- Effectively identified and managed risks and issues, resolving them and escalating as needed to ensure project goals are met.
Sr Scrum Master
Atos Syntel Inc
12.2018 - 10.2021
- Successfully led two cross-functional, distributed Scrum teams, achieving 100% customer satisfaction on project delivery by promoting self-organizing techniques and supporting Scrum teams in delivering high-value products
- Facilitated Scrum ceremonies, including Backlog Refinement, maintaining time-boxed ceremonies and driving continuous improvement
- Proactively removed impediments to help teams focus on value delivery, resulting in improved velocity and reduced waste, ensuring sprint goals were protected
- Collaborated closely with Product Owners on product vision, release planning, and backlog refinement to ensure the prioritization of the most valuable features and user stories, enhancing the product development process
- Prepared teams for SAFe events like PI Planning through Inspect and Adapt sessions, helping them focus on sprint goals and PI objectives, and aligning with the core agile principles of collaboration and prioritization
- Coached and mentored team members on Agile best practices, fostering a culture of continuous improvement throughout the product cycle and developing high-performing, self-organizing teams
- Actively represented teams in Scrum of Scrums for cross-team collaboration among different project teams
- Monitored, tracked, and reported Scrum metrics to the Agile Release Train (ART) and other stakeholders, driving continuous improvement and ensuring successful delivery by providing status reporting on key performance indicators (KPIs), schedules, resources, and milestone delivery.
Sr Scrum Master
Ditech Financial LLC
08.2017 - 10.2018
- Led and supported two cross-functional scrum teams on a high-visibility strategic program to decouple a legacy system from a new technology platform and re-engineer integration with over 50 applications
- Facilitated Scrum ceremonies, including backlog refinement.
Sr Scrum Master/Program Manager
UST Global Inc
09.2013 - 05.2017
- Consistently delivered successful agile projects/programs in the Web and Mobile/Digital Transformation portfolio, resulting in improved value delivery and customer satisfaction at Florida Blue
- Attained 100% customer satisfaction for all project deliveries.
Program Manager
Wipro Ltd
12.2010 - 09.2013
- Successfully delivered IT projects with 60+ team members and budget up to $2M or multiple clients
Education
Associate of Science -
Skills
- Servant Leadership
- Agile Coaching
- Product Backlog Management
- Scrum Framework Expertise
Certification
- Certified Scrum Master (#208501)
- PMP (#2070186)
- SAFe Advanced Scrum Master
- ICP-ACC (Certified Agile Coach)
Accomplishments
- Helped the scrum team to achieve 25% improvement in velocity and value delivery at Northern Trust
- Achieved Perfect (10/10) rating in Client Satisfaction Survey for ATOS-Syntel
- Rated in Top 50 people managers in Employee Satisfaction survey at UST Global Inc.
Timeline
Sr Scrum Master/Agile Coach
ICE (Black Knight Financial Services)
06.2023 - Current
Vice President Sr Scrum Master
Northern Trust
10.2021 - 04.2023
Sr Scrum Master
Atos Syntel Inc
12.2018 - 10.2021
Sr Scrum Master
Ditech Financial LLC
08.2017 - 10.2018
Sr Scrum Master/Program Manager
UST Global Inc
09.2013 - 05.2017
Program Manager
Wipro Ltd
12.2010 - 09.2013
Associate of Science -
- Certified Scrum Master (#208501)
- PMP (#2070186)
- SAFe Advanced Scrum Master
- ICP-ACC (Certified Agile Coach)
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