Shaimara Wilson
Miami,FL
Summary
Diligent Customer Service Associate offering ten-year record in customer support and customer satisfaction. Seeking to leverage my strong communication and interpersonal skills, along with my creative expertise, to transition into a Sales Development Representative role. Eager to contribute my passion for building relationships and driving business growth to a dynamic sales team.
Overview
12
12
years of professional experience
Work History
Sales Development Representative Intern
Course Careers
03.2023 - 05.2023
- Conducted an average of 50 cold calls and 15-20 personalized emails daily.
- Established relationships with prospects to promote product understanding and drive sales growth.
- Collaborated and supported sales team to build a sales pipeline.
- Utilized Salesloft to manage sensitive client information and update existing and new client profiles.
Makeup Artist/Sales Representative
Mac Cosmetics
12.2018 - Current
- Consistently achieved sales targets, ranking as the top seller in the department for two consecutive years.
- Consistently exceeded monthly sales targets by an average of 20%, resulting in an increase in overall store revenue.
- Identified client needs and provided solutions to meet their objectives, resulting in a 25% increase in client retention.
Retail Sales Associate
Bloomingdales
10.2015 - 10.2017
- Assist customers with opening reward cards that helped increase client loyalty rate.
- Collaborated closely with the sales team to identify upselling opportunities, contributing to overall revenue growth.
- Resolved customer complaints and issues, maintaining a satisfaction rate of 95% according to customer feedback surveys.
Sales Associate
Nordstrom
10.2011 - 10.2013
- Utilized upselling and cross-selling techniques to boost average transaction value by 15%.
- Developed and maintained strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Sold various products by explaining unique features and educating customers on proper application.
- Personally assist customers with everyday shopping needs to ensure clients needs were met.
Education
Associate of Arts And Sciences - English Education
Miami Dade College
Miami, FL05.2017
Skills
Client Relationship Management Problem Solving Tach Stack Communication Adaptability SPIN BANT Cold Calling Prospecting Outreach Appointment Setting
Timeline
Sales Development Representative Intern
Course Careers
03.2023 - 05.2023
Makeup Artist/Sales Representative
Mac Cosmetics
12.2018 - Current
Retail Sales Associate
Bloomingdales
10.2015 - 10.2017
Sales Associate
Nordstrom
10.2011 - 10.2013
Associate of Arts And Sciences - English Education
Miami Dade College
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