Shaina David
Omaha,United States
Summary
Proficient and caring childcare provider offering outstanding patient-facing experience, while providing quality care to individuals in a variety of medical and childcare center settings. Delivers excellent communication prioritization skills for effective care. Adept at addressing needs with compassionate care and attention to detail and serving patients of all backgrounds.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Infant Teacher
Premier Academy
07.2023 - 09.2023
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Improved communication skills among infants by incorporating sign language into daily routines.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
Solutions Specialist
Verizon Wireless
08.2022 - 05.2023
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Fostered close-knit relationships with customers by exemplifying top-notch customer service to drive revenue.
Paraprofessional
Children's Respite Care Center
03.2022 - 07.2022
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with medical and administrative personnel to maintain child-focused, engaging and compassionate environment.
Childcare Provider
Little Blessings
10.2021 - 03.2022
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Worked with children to develop good cognitive, physical and language skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored children's activities to verify safety and wellbeing.
Certified Nursing Assistant
Lincolnshire Place
10.2018 - 04.2019
- Followed directions of licensed nurses to administer medications and treatments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Associate of Science - Science
Mississippi Gulf Coast Community College
04.2021
Skills
- Professional Relationships
- Observation Documentation
- Family Support and Assistance
- Activities of Daily Living (ADL) Support
- Medications Familiarity
- Patient Safety Management
- Medical Terminology Knowledge
- Medical Procedures Understanding
- Group and individual instruction
- Age-Appropriate Activities
Timeline
Mobile Expert
T-Mobile
09.2023 - Current
Infant Teacher
Premier Academy
07.2023 - 09.2023
Solutions Specialist
Verizon Wireless
08.2022 - 05.2023
Paraprofessional
Children's Respite Care Center
03.2022 - 07.2022
Childcare Provider
Little Blessings
10.2021 - 03.2022
Certified Nursing Assistant
Lincolnshire Place
10.2018 - 04.2019
Associate of Science - Science
Mississippi Gulf Coast Community College
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