Shaina Foster
Houston,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative III
Houston Airport System - William P. Hobby Airport
Houston, TX
06.2022 - Current
- Provided accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.
- Monitored customer accounts and research data to resolve problems. Prepared documentation to adjust customer accounts while maintaining security and confidentiality.
- Maintained and monitored various records and reports. Prepared written records of proceedings, as well as original correspondence to customers.
Airport Communications Operator
Houston Airport System -William P. Hobby Airport
Houston, TX
09.2021 - 06.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.
- Broadcast information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in Airport Emergency Procedures Manual. May provide pre arrival instructions to calls. Maintains log.
Landside Agent
Houston Airport System - William P. Hobby Airport
Houston, TX
09.2020 - 09.2021
- Facilitated commercial vehicle movement throughout airport. Process permit sales. Conduct inspections for compliance in applicable regulations, laws and policies.
- Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
- Managed terminal curb zones for safe and efficient traffic flow of pedestrians and vehicles. Enforces parking regulations.
Transportation Security Officer
Department Of Homeland Security
Houston, TX
07.2011 - 08.2018
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Education
No Degree - Biology
Atlanta Technical College
Atlanta, GANo Degree - Theatre
Gordon State College
Barnesville, GAHigh School Diploma -
Benjamin Elijah Mays High School
Atlanta, Ga.05.2008
Skills
- Building Customer Trust and Loyalty
- Problem Solving abilities
- POS Systems and Ordering Platforms
- Behavioral Observations
- Internal Communications
- Emergency Situation Response
- Computer Proficiency
- Leadership
Timeline
Customer Service Representative III
Houston Airport System - William P. Hobby Airport
06.2022 - Current
Airport Communications Operator
Houston Airport System -William P. Hobby Airport
09.2021 - 06.2022
Landside Agent
Houston Airport System - William P. Hobby Airport
09.2020 - 09.2021
Transportation Security Officer
Department Of Homeland Security
07.2011 - 08.2018
No Degree - Biology
Atlanta Technical College
No Degree - Theatre
Gordon State College
High School Diploma -
Benjamin Elijah Mays High School
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