Shaina Harris
Troy,MO
Summary
Detail-oriented professional with 7.5+ years of experience and a proven knowledge of food sanitation and safety, customer satisfaction, and cost management. Aiming to leverage my skills to successfully fill the Management role at your company. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Warren County Children’s Division
Warrenton, MO
08.2022 - Current
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
- Organized outreach events to raise awareness about social service programs and connect individuals with necessary resources.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
- Testified under oath as child advocate in family court to assist with child custody decisions.
General Manager
Big River Restaurants
Warrenton Mo
02.2019 - 06.2022
- P&L- budgets
- Managing 40 employees daily
- Sales growth
Assistant Manager
Big River Restaurants
02.2015 - 06.2019
- Managing store operations daily
- Sales growth ordering all items weekly provide quality food and beverages.
- Maintaining employee culture and positive work environments.
- Ensuring all safety guidelines established by company and state level.
- Accounts payable
- Budgeting Reporfs
Education
Social Work
Maryville University of Saint Louis
St Louis, MOCompleted coursework towards General Transfers -
St. Louis community college
08.2012
High School Diploma -
HazelWood West
05.2009
Skills
- Microsoft word
- Microsoft excel
- Micro computer ware
- Empathy Display
- Caseload Management
- Motivational Interviewing
- Abuse and Neglect Investigation
- Customer Service
- Problem-Solving
- Attention to Detail
- Active Listening
- Microsoft Office
- Maintaining Client Records
- Crisis Intervention
- Youth Advocacy
- Life Skills Development
- Workflow Management
- Home visits
- Client and Family Interviews
Certification
Serve Safe certification
References
References available upon request
Timeline
Social Services Assistant
Warren County Children’s Division
08.2022 - Current
General Manager
Big River Restaurants
02.2019 - 06.2022
Assistant Manager
Big River Restaurants
02.2015 - 06.2019
Social Work
Maryville University of Saint Louis
Completed coursework towards General Transfers -
St. Louis community college
High School Diploma -
HazelWood West