Shaina Holder
Waco
Summary
Experienced customer service representative with a strong track record of teamwork and a positive attitude. Skilled in building rapport with clients and ensuring customer satisfaction. Enthusiastic and results-driven professional with a passion for relationship-building and business growth. Proficient in conflict resolution, communication, and problem-solving. Adaptable team player focused on achieving results through efficient and empathetic service. Reliable and proactive in meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Owner/Operator
She Got Us Cleaning
08.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Business Owner/Operator
She Got Us Cleaning
08.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Texas Notary Public
Holder's Mobile Notary
09.2021 - Current
- Offer mobile notary services as a Texas Notary Public.
Door to Door Sales
Clear Home/ Vio Security
03.2021 - 08.2022
- Sold AT&T services including internet, cable, and cellphone.
- Sold home security systems door-to-door.
Switchboard Operator
McLennan Community College
10.2020 - 12.2021
- Answered incoming calls and routed them to the appropriate department.
Customer Service Cashier/Coffee Barista
Target
06.2019 - 03.2021
- Prepared beverages, interacted with customers, and served food and drinks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Seated guests, managed customer flow, and ensured a welcoming environment.
Hostess
Red Lobster
06.2017 - 06.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Associate of Applied Science - General Business
McLennan Community College
05.2025
Associate - Paralegal Studies
McLennan Community College
05.2025
Real Estate - undefined
McLennan Community College
12.2024
Skills
- Critical Thinking
- Hospitality
- Retail
- Multi-line Phone Systems
- Computer skills
- Sales
- Microsoft Office
- Leadership
- Data Entry
- Communication Skills
- Cross-Department Collaboration
- Customer service
Certification
Texas Notary Public, 2021-09-01, 2025-09-01
Timeline
Customer Service Representative
Home Depot
12.2024 - Current
Business Owner/Operator
She Got Us Cleaning
08.2022 - Current
Business Owner/Operator
She Got Us Cleaning
08.2022 - Current
Texas Notary Public
Holder's Mobile Notary
09.2021 - Current
Door to Door Sales
Clear Home/ Vio Security
03.2021 - 08.2022
Switchboard Operator
McLennan Community College
10.2020 - 12.2021
Customer Service Cashier/Coffee Barista
Target
06.2019 - 03.2021
Hostess
Red Lobster
06.2017 - 06.2019
Associate - Paralegal Studies
McLennan Community College
Real Estate - undefined
McLennan Community College
Associate of Applied Science - General Business
McLennan Community College
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