Shaina Katz
Saint Johns,Florida
Summary
I am hardworking and passionate in everything I do, with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals and eager to learn and able to handle stressful situations with ease. I have great customer service skills, and enjoy making the customer and patrons happy.
Overview
11
11
years of professional experience
Work History
Hostess
Carrabba's Italian Grill
08.2023 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Concession Stand Lead
Jacksonville Jumbo Shrimp Baseball Club
05.2023 - 08.2023
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Used cash register to tender change and process cash and credit card payments.
- Responded to customer complaints to help resolve issues.
Hostess/Server/To-Go Server
Ocharley's Bar And Grill
12.2012 - 07.2020
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Fleming Island High School
06.2012
Skills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Time management
- Customer service expertise
- Positive attitude
Timeline
Hostess
Carrabba's Italian Grill
08.2023 - Current
Concession Stand Lead
Jacksonville Jumbo Shrimp Baseball Club
05.2023 - 08.2023
Hostess/Server/To-Go Server
Ocharley's Bar And Grill
12.2012 - 07.2020
High School Diploma -
Fleming Island High School
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