SHAINA LERMA
Joshua,USA
Summary
Attentive and creative Early Childhood Education, passionate about helping young children develop emotional, social and educational skills to promote well-being. Familiar with developmentally appropriate activities and experienced in providing nurturing environments conducive to learning. Inspired to promote physical health, emotional and social health as complement to academic progress. With outstanding experience and enthusiasm for teaching students vital skills for development and future success. Successful in building strong teacher-student relationships using upbeat attitude, patience and personable communication. Effective in working diligently to meet project deadlines on time. Adaptable in coordinating with peers on team projects as well as working independently to achieve goals.
Overview
20
20
years of professional experience
Work History
Customer Support Representative
Vision Service Plan (VSP)
11.2022 - Current
- Inbound and outbound call from Retail Location/Doctors office
- Assisted with 2020 source, Real time Eligibility (RTE) With message errors
- Assisted Members with benefit summary, locating in and out of network providers and assisting with claim submission
- Providing troubleshooting errors with VSP.com
- Provided claim status information to members and providers
- Claim reversals and adjustments for retail locations
- Maintained Adherence, Average handle call times and between call times
Technical Services Representative
Smart Start Inc.
06.2022 - 11.2023
- Assisting Clients with technical issues related to their devices
- Providing Lock out codes
- Scheduling service appointment
- Submitting equipment requests for clients
- Data entry to digital clients digital profile
Front desk Receptionist
Couch and Russell Financial Group
05.2021 - 04.2022
- Greeting Clients with a warm friendly smile as they walked in
- Answered Phone calls, for the Financial Department, as well as the Tax Office, transferred calls to designated departments
- Data entry to client’s digital file
- Filing folders of tax documents
- Scheduling tax appointment
- Processed payments for Tax Services
Dispatcher
Williams Sonoma Inc/Ryder
05.2020 - 05.2021
- Managing Delivery Drivers Responsible for coordinating with customers regarding their delivery status of their furniture
- Providing precise logistics and fastest transportation routes to the professional drivers to ensure smooth and timely deliveries
- Taking phone calls of professional drivers if there is furniture that is damaged and providing a solution to the customer
- Working along with customer service representatives and transferring calls and sending emails to notate customer orders and accounts
Cashier/customer Service Professional
Lowes Home Improvement Store-Burleson, Tx
Burleson, TX
03.2020 - 06.2020
- Perform sales, credit applications and, returns and credit card payments
- Customer Service process online/ curbside orders
- Stocking merchandise
- Identified defective, lost or missing merchandise and promptly reported issues to a supervisor
Warehouse Associate
Amazon Fulfillment Center - Haslet , TX
Haslet, TX
10.2019 - 05.2020
- Inspected and moved products to designated areas in warehouse
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Affixed accurate labels to customer packages to prevent unnecessary delays
- Scanned container labels to verify contents and determine target destination using RF scanners
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations
- Methodically picked, packed and labeled merchandise to prepare for shipment
Maid Service
Maid Time - Fort Worth, TX
Fort Worth, TX
03.2019 - 03.2020
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple Interruptions
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors,toilets, sinks, showers, tubs and marble floors daily
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas
- Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
- Swept and damp-mopped private stairways and hallways
- Washed and polished glass windows and doors to keep entryways clear and professional
Personal Shopper
H-E-B - Burleson , TX
Burleson, TX
08.2019 - 10.2019
- Filled product orders daily
- Provided every customer with comprehensive assistance upon entering store through merchandise selection
- And completion of purchases
- Assisted customers by finding needed items and checking inventory for items at other locations
- Handling online curbside order picking orders as ordered and delivery to their customers curbside
Prekindergarten Teacher
La Petite Academy - Fort Worth, TX
Fort Worth, TX
08.2017 - 03.2019
- Organized and led activities to promote physical, mental and social development
- Developed professional relationships with parents, teachers, directors and therapists
- Kept records of over 18 students' progress, detailing behavioral, emotional, academic and social growth
- Maintained daily records of individual activities, behaviors, meals and naps
- Promoted good behaviors by using positive reinforcement methods
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Inventoried classroom supplies and budgeted for new tools to enhance learning
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Taught children foundational skills such as colors, shapes and letters
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Enhanced sensory abilities by giving children access to numerous textures and shapes
Lead School Age Teacher
Endless Discoveries CDC - Saginaw, TX
Saginaw, TX
03.2017 - 08.2017
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Organized and led activities to promote physical, mental and social development
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Promoted good behaviors by using positive reinforcement methods
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Inventoried classroom supplies and budgeted for new tools to enhance learning
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 26- students
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Kept records of over 26 students' progress, detailing behavioral, emotional, academic and social growth
- Supervised up to 26 children on field trips to local parks, fire stations and zoos
Kindergarten Teacher Assistant
Xplor Preschool - Crowley, TX
Crowley, TX
12.2016 - 06.2017
- Organized classroom supplies, including art and musical resources, to foster a creative and welcoming classroom environment
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
- Prepared, administered and graded daily work and tests to evaluate student's progress
- Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress
- Embraced teaching children of diverse educational, cultural and linguistic backgrounds
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts
- Created collaborative environment in classroom where students worked together to support everyone's learning
- Referred to district standards to plan lessons and prepare students to take standardized assessments
Infant Teacher
Country Acres CDC - Saginaw, TX
Saginaw, TX
12.2016 - 03.2017
- Organized and led activities to promote physical, mental and social development
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Sanitized toys, equipment, supplies and surfaces regularly
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
Lead Toddler Teacher
Imagination Station Academy - Edinburg, TX
Edinburg, TX
08.2012 - 02.2013
- Organized and led activities to promote physical, mental and social development
- Taught children foundational skills such as colors, shapes and letters
- Kept records of over 11 students' progress, detailing behavioral, emotional, academic and social growth
- Maintained daily records of individual activities, behaviors, meals and naps
- Promoted good behaviors by using positive reinforcement methods
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Established indoor and outdoor safe play environments for toddler-age children
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Developed professional relationships with parents, teachers, directors and therapists
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Inventoried classroom supplies and budgeted for new tools to enhance learning
Preschool Teacher
New Beginnings Learning Academy - Pharr, TX
Pharr, TX
01.2012 - 06.2012
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Organized and led activities to promote physical, mental and social development
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Maintained daily records of individual activities, behaviors, meals and naps
- Taught children foundational skills such as colors, shapes and letters
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Promoted good behaviors by using positive reinforcement methods
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Completed all required documentation for the National Head Start program
- Identified early signs of emotional and developmental problems in children
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Observed children, using the Anecdotal method to record development, interests and skills
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
- Made healthy, well-balanced breakfasts and lunches for 12 children
- Observed children to record development
- Enforced behavior expectations at all times
- Collaborated with colleagues on developing new classroom projects and monthly themes
Toddler Teacher
Kids Kampus - Burleson, TX
Burleson, TX
09.2011 - 12.2011
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Taught children foundational skills such as colors, shapes and letters
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Organized and led activities to promote physical, mental and social development
- Distributed quarterly progress assessments and milestone reports to each parent
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Promoted good behaviors by using positive reinforcement methods
- Maintained daily records of individual activities, behaviors, meals and naps
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 2-year-old students
- Kept records of over 11 students' progress, detailing behavioral, emotional, academic and social growth
Nursery Attendant
St. Lukes Presbyterian Church - Fort Worth, TX
Fort Worth, TX
11.2004 - 06.2006
- Informed guardians of nursery guidelines, requirements and policies
- Adhered to tight standards for security, including checking IDs at drop-off and retrieval
- Kept children safe and maintained order for the benefit of all involved
- Met incoming parents and greeted children kindly and openly
- Organized, cleaned and disinfected all areas of nursery
- Implemented and oversaw activities centered on promoting learning and imaginative play
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Cared for up to 10 children ranging in age from 6 weeks to 2 years
- Led children in tidying up, handwashing and 10 to teach responsibility
Education
High School Diploma - undefined
Joshua Accelerated Learning Center
Joshua, TXBachelor of Science - Early childhood Administration
Perdue Global University
01.2024
Skills
- Creative arts talent
- Lesson plan development
- Housekeeping abilities
- Early childhood knowledge
- Behavior management techniques
- Speaking clearly
- Safety understanding
- Reading skills
- Developing curriculum
- Bilingual
- Excellent customer service skills
Timeline
Customer Support Representative
Vision Service Plan (VSP)
11.2022 - Current
Technical Services Representative
Smart Start Inc.
06.2022 - 11.2023
Front desk Receptionist
Couch and Russell Financial Group
05.2021 - 04.2022
Dispatcher
Williams Sonoma Inc/Ryder
05.2020 - 05.2021
Cashier/customer Service Professional
Lowes Home Improvement Store-Burleson, Tx
03.2020 - 06.2020
Warehouse Associate
Amazon Fulfillment Center - Haslet , TX
10.2019 - 05.2020
Personal Shopper
H-E-B - Burleson , TX
08.2019 - 10.2019
Maid Service
Maid Time - Fort Worth, TX
03.2019 - 03.2020
Prekindergarten Teacher
La Petite Academy - Fort Worth, TX
08.2017 - 03.2019
Lead School Age Teacher
Endless Discoveries CDC - Saginaw, TX
03.2017 - 08.2017
Kindergarten Teacher Assistant
Xplor Preschool - Crowley, TX
12.2016 - 06.2017
Infant Teacher
Country Acres CDC - Saginaw, TX
12.2016 - 03.2017
Lead Toddler Teacher
Imagination Station Academy - Edinburg, TX
08.2012 - 02.2013
Preschool Teacher
New Beginnings Learning Academy - Pharr, TX
01.2012 - 06.2012
Toddler Teacher
Kids Kampus - Burleson, TX
09.2011 - 12.2011
Nursery Attendant
St. Lukes Presbyterian Church - Fort Worth, TX
11.2004 - 06.2006
High School Diploma - undefined
Joshua Accelerated Learning Center
Bachelor of Science - Early childhood Administration
Perdue Global University