Shaina McGrath
Quincy,MA
Summary
Knowledgeable, well-rounded restaurant worker with 10 years' experience. Proficient in scheduling, money handling and multitasking. Excels working alone or with a team to provide excellent service in fast paced environments.
Overview
14
14
years of professional experience
Work History
Server
Crossroads Pub
11.2024 - Current
- Served food and beverages efficiently while maintaining attention to customer needs.
- Worked together with co-workers during shifts to allow a productive environment.
- Communicated with kitchen staff to ensure food went out correctly and in a timely manner.
Bartender I Cook
Middle Ground Grill
09.2023 - 11.2024
- Performed opening and closing duties, setting up and breaking down the bar and kitchen, including sales reports for bar and lottery.
- Trained new employee's for different positions. Teaching them proper protocol and recipes.
- Kept clean and sanitary stations at all times to ensure safety regulations.
Bartender
The Craic Irish Pub
03.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly.
- Created and maintained social media pages for bar, as well creating drink specials.
Bartender I Server
110 Grill
03.2021 - 04.2023
- Opened and closed restaurant in various roles.
- Educated guests on daily specials emphasizing entire menu.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Shift Manager I Bartender I Cook
Bertucci's Corporation
01.2016 - 03.2020
- Established goals for employees for personal growth.
- Cross-trained in every store role including management.
- Used steps of service to provide great experience for guests.
Server I Bartender
Rustic Kitchen Restaurant
04.2018 - 09.2019
- Operated Touch Bistro terminals to input orders.
- Promoted desserts, appetizers, up-sells, and specialty drinks to optimize sales.
- Addressed concerns or complaints quickly to improve service.
Bartender
T.K.O. Shea's
03.2017 - 10.2017
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Up-sold customers from shelf to premium brands to help boost sales.
- Stayed up to date on latest in mixology trends, bar equipment and sanitation standards.
Server
La Paloma Mexican Restaurant
01.2014 - 08.2015
- Performed walked throughs during service to monitor guest satisfaction
- Communicated effectively with patrons to establish preferences and dietary restrictions, as well as food and beverage recommendations
- Calculated charges issued table checks and collected payments from customers
- (no P.O.S
- System)
Line Cook I Prep Cook
The Lodge Bar and Grill
05.2011 - 02.2015
- Made all meals in accordance with company standards and requirements.
- Followed proper food handling methods and maintained correct temperature of food products.
- Kept stations stocked and ready for use to maximize productivity.
Server
The Red Parrot Restaurant
05.2014 - 11.2014
- Worked outside in all kind of weather conditions.
- Assisted tourists with information of surrounding area.
- Up-sold customers and optimized table-turns to average sales revenue over $2,000.00.
Skills
- Tips Certified
- Trained in multiple restaurant roles
- Organization and prioritization
- Efficient working with POS systems
- Ability to upsell
- Experience training new employees
- Craft Cocktail Preparation
- Able to multitask in high stress situations
- Organization and prioritization
- Staff Management
References
Shawn Leonard - The Craic Irish Pub
(857) 237-8627
Matthew Harlow - 110 Grill
(774) 503-3731
Robert Ready - Bertucci's
(781) 964-9334
Timeline
Server
Crossroads Pub
11.2024 - Current
Bartender I Cook
Middle Ground Grill
09.2023 - 11.2024
Bartender
The Craic Irish Pub
03.2023 - 08.2023
Bartender I Server
110 Grill
03.2021 - 04.2023
Server I Bartender
Rustic Kitchen Restaurant
04.2018 - 09.2019
Bartender
T.K.O. Shea's
03.2017 - 10.2017
Shift Manager I Bartender I Cook
Bertucci's Corporation
01.2016 - 03.2020
Server
The Red Parrot Restaurant
05.2014 - 11.2014
Server
La Paloma Mexican Restaurant
01.2014 - 08.2015
Line Cook I Prep Cook
The Lodge Bar and Grill
05.2011 - 02.2015
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