SHILAH WALTERS
New York,NY
Summary
I am an ambitious and highly motivated person who thrives in fast paced environments. Through nine years of hospitality I have learned to promote a positive and productive work environment; I enjoy being part of a team. My hope is to continue my food and beverage career in the city, and continue meeting such amazing communities.
Overview
6
6
years of professional experience
Work History
SERVER
HANCOCK ST.
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Displayed knowledge by recommending items, and and answering all questions regarding the menu.
SERVER/BARTENDER
STAFILI WINE CAFE
02.2022 - 03.2023
- Applied and shared knowledge of high profit items such as imported wine.
- Managed clientele as host, server, bartender and busser.
WINE STEWARD
MADONNA ESTATE WINERY
07.2021 - 11.2021
- Performed wine tastings and tours for groups of up to 100 people at a time.
- Inventoried wine cellar
SERVER
LOS REYES
10.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
BARTENDER
DOWNTOWN BARS Inc
03.2018 - 10.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - Theatre Arts
California State University Of Chico
Chico, CA05.2020
Skills
- Guest Relations Management
- Wine Service
- High-Volume Dining
- Food Sales and Promotion
- POS Operation
- Staff Training
- Servsafe Certified
- TIPS certified
Timeline
SERVER
HANCOCK ST.
02.2023 - Current
SERVER/BARTENDER
STAFILI WINE CAFE
02.2022 - 03.2023
WINE STEWARD
MADONNA ESTATE WINERY
07.2021 - 11.2021
SERVER
LOS REYES
10.2020 - 11.2021
BARTENDER
DOWNTOWN BARS Inc
03.2018 - 10.2020
Bachelor of Arts - Theatre Arts
California State University Of Chico
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