Shaina McLamb
Myrtle Beach,SC
Summary
Dedicated professional with strong work ethic and exceptional customer service skills, recognized for adept problem-solving and effective communication. Proven ability to manage tasks efficiently while collaborating with teams to drive performance improvements. Eager to leverage strengths in a Paralegal role, contributing to the success of legal teams and enhancing client services through diligent support and attention to detail. Committed to upholding the highest standards of professionalism in all interactions.
Overview
12
12
years of professional experience
Work History
Server
Bubbas Fish Shack
myrtle beach, SC
08.2024 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to streamline food delivery and enhance overall dining efficiency.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere for guests.
- Assisted in training new servers on menu items, service standards, and efficient workflow practices.
Restaurant Manager
Denny's
Lumberton, NC
08.2022 - 07.2024
- Managed daily operations to optimize workflow and enhance customer satisfaction across service areas.
- Coordinated team training sessions to improve staff performance and service quality.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Monitored health and safety compliance, promoting best practices among staff members.
- Resolved customer complaints swiftly, enhancing guest experiences and loyalty to the restaurant.
Restaurant Manager
Early Edition
Manhattan, KS
01.2014 - 06.2020
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff to foster a collaborative team environment and improve performance.
- Coordinated inventory management processes to minimize waste and optimize supply levels.
- Developed scheduling strategies that aligned with peak business hours, improving workforce efficiency.
- Implemented health and safety protocols to maintain compliance with industry standards and regulations.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
Education
Associate in Applied Science (A.A.S.) - Paralegal Candidate
Horry-Georgetown Technical College
Myrtle Beach, SC05-2027
High School Diploma - undefined
Manhattan High School
Manhattan, KS05-2010
Skills
- Exceptional customer service
- Guest engagement
- Team collaboration
- Professional appearance
- Order management
- Reliable and responsible
- Time management
- Effective communication
- Cash handling
- Task prioritization
- Hospitality service expertise
- Memory retention
- Performance improvement
- Attention to detail
- Problem-solving abilities
- Strong work ethic
Timeline
Server
Bubbas Fish Shack
08.2024 - Current
Restaurant Manager
Denny's
08.2022 - 07.2024
Restaurant Manager
Early Edition
01.2014 - 06.2020
High School Diploma - undefined
Manhattan High School
Associate in Applied Science (A.A.S.) - Paralegal Candidate
Horry-Georgetown Technical College