Shaine Godfrey
Howell
Summary
Dynamic and results-driven professional with extensive experience in customer service and order fulfillment at Varsity Lincoln. Proven ability to deliver with efficiency, handle side tasks, maintain a clean enviornment. Recognized for strong communication skills and training new employees, contributing to a positive team environment and improved operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Delivery Driver
Varsity Lincoln - Novi
10.2022 - Current
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
- Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
- Reduced lost or damaged items through careful handling of parts during loading, transport, and unloading processes.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
Team Member
Wendys Restaurant
06.2019 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Store Manager
Smokers Depot
04.2020 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
No Degree - N/A
Howell High School
Howell, MI05-2026
Skills
- Customer service
- Order fulfillment
- Employee training
- Effective communication
- Vehicle maintenance
- Excellent customer service
- Inventory counting
- Truck loading
- Forklift Trained/ Certified
- Heavy Lifting/Moving
Certification
- Forklift Safety and Operator Training Certification - Occupational Safety and Health Administration (OSHA).
Timeline
Parts Delivery Driver
Varsity Lincoln - Novi
10.2022 - Current
Store Manager
Smokers Depot
04.2020 - 09.2021
Team Member
Wendys Restaurant
06.2019 - 08.2022
No Degree - N/A
Howell High School
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