Shaine Miller
Canton,GA
Summary
Qualified server and bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
9
9
years of professional experience
Work History
Server
Cheddars
Gainesville, GA
03.2017 - 02.2018
- Transferred to Olive Garden due to relocation.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Passed two secret shopper audits.
Server
Olive Garden
Canton, GA
02.2018 - Current
- Survey based scores remained above a 95 guest satisfaction rate.
- Enhanced guest satisfaction through dedicated service and personalized culinary suggestions.
- Guided new bartenders in mastering drink preparation techniques and adhering to established customer service standards.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Executed protocols for alcohol awareness to ensure responsible guest consumption.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to confirm order accuracy and accommodate special requests.
- Conducted comprehensive training for new servers, focusing on menu details, service standards, and operational best practices.
- Resolved customer complaints promptly, maintaining a positive dining environment and fostering repeat business.
- Prepared and served premium cocktails and beverages, prioritizing exceptional customer experiences.
Education
Associate of Science - Business Management
Lanier Technical College
Oakwood, GANo Degree - Nail Technician
ISSNMT
Sandy Springs, GA09.2021
Skills
- Strong work ethic
- Hospitality service expertise
- Memory retention
- High volume dining
- Service prioritization
- Sales expertise
- Order accuracy
- Food safety practices
- Point of sale operation
- Relationship management
- Allergy awareness
- Professional appearance
Timeline
Server
Olive Garden
02.2018 - Current
Server
Cheddars
03.2017 - 02.2018
Associate of Science - Business Management
Lanier Technical College
No Degree - Nail Technician
ISSNMT