Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shaira May Phommaly

Las Vegas

Overview

5
5
years of professional experience
1
1
Certification

Work History

VIP Resort Services Representative

Resorts World Las Vegas
02.2023 - Current
  • Initiates and responds to email and phone contact with patrons to ensure all reservations for hotels, special events and entertainment are completed promptly and efficiently.


  • Provide personalized service to Casino Host/Executives such as VIP reservations, amenity, restaurant and transportation bookings.


  • Evaluates casino play and issues comps to VIP guests and properly credits to, redeems casino promotions in accordance with procedures and gaming regulations.

Resort Services Representative

Resorts World Las Vegas
09.2022 - 02.2023
  • Accountable for accurately recording customer transactions such as inquiries, billing and reservation revisions


  • Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines

Food and Beverage Intern

Pittburgh Marriott City Center
07.2019 - 03.2020
  • Restaurant Operations: Familiarize restaurant services, operating systems and day to day operations along with various positions within each outlet.


  • Advanced Training: Acquired an understanding of management techniques, customer service and quality control.

Passenger Service Agent - Intern

Phillipine Airlines
11.2018 - 04.2019
  • Manning the check-in counters that serve departing passengers which includes confirming/screening the identities of passengers for security purposes, proper loading of check-in luggage and releasing of boarding passes.


  • Announced flight status updates and information about gate changes over PA system.

Education

Bachelor of Science - Business And Tourism Management

West Visayas State University
Iloilo City, Philippines
05.2019

Skills

Computer Skills

  • Microsoft Office Suite (Word, Excel, OneNote, Outlook & Powerpoint)

Hospitality Softwares

  • OPERA
  • HotSOS
  • Synkros
  • POS System
  • Fast Track / ALICE

Certification

PHILIPPINE NATIONAL CERTIFICATION III

EVENTS MANAGEMENT

Technical Education and Skills Development Authority

August 2018 - August 2023

Languages

Tagalog
Native or Bilingual
English
Full Professional

Timeline

VIP Resort Services Representative

Resorts World Las Vegas
02.2023 - Current

Resort Services Representative

Resorts World Las Vegas
09.2022 - 02.2023

Food and Beverage Intern

Pittburgh Marriott City Center
07.2019 - 03.2020

Passenger Service Agent - Intern

Phillipine Airlines
11.2018 - 04.2019

Bachelor of Science - Business And Tourism Management

West Visayas State University

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Shaira May Phommaly