Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shajuana Fort

Deerfield Beach,FL

Summary

Dynamic housekeeping professional with extensive experience at Hilton Hotel & Resorts, recognized for enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in decision-making and attention to detail, I have successfully implemented efficient cleaning protocols, resulting in improved operational efficiency and a positive work environment.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Supervisor Team Leader Housekeeping

Hilton Hotel & Resorts
07.2023 - Current
  • Participated in team meetings, providing input on process improvements and operational challenges.
  • Contributed to maintaining a clean and organized work environment to enhance productivity.
  • Engaged in problem-solving discussions, adapting quickly to changing priorities and demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Housekeeping Supervisor

Wyndham Vacation Ownership
11.2021 - 05.2023
  • Facilitated team meetings to discuss progress, address challenges, and promote a positive work environment.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Housekeeper Roominspector

Wood Spring Suites
02.2015 - 04.2021
  • Maintained cleanliness and organization across multiple areas to enhance guest satisfaction.
  • Implemented efficient cleaning routines, improving time management and workflow efficiency.
  • Trained new staff on best practices for cleaning techniques and safety protocols.
  • Utilized industrial cleaning equipment to ensure thorough sanitation of facilities.

Housekeeper

Holiday Inn Suite University
06.2010 - 10.2014
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Education

High School Diploma -

Boyd Anderson High School
Lauderdale Lakes, FL

Skills

  • Goal oriented
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Staff discipline
  • Team building
  • Conflict resolution

Timeline

Supervisor Team Leader Housekeeping

Hilton Hotel & Resorts
07.2023 - Current

Housekeeping Supervisor

Wyndham Vacation Ownership
11.2021 - 05.2023

Housekeeper Roominspector

Wood Spring Suites
02.2015 - 04.2021

Housekeeper

Holiday Inn Suite University
06.2010 - 10.2014

High School Diploma -

Boyd Anderson High School

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Shajuana Fort