Shakaiyah Agnew
Murfreesboro,TN
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Sport Ortho Urgent Care
Murfreesboro, Tennessee
09.2024 - Current
- Filed insurance claims forms in accordance with applicable regulations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Performed routine medical procedures such as injections, immunizations, biopsies, joint aspirations, splinting fractures and dislocations.
- Prepared clinical notes and updates on each patient for review by primary physician.
- Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
- Cleaned, examined, and sutured patients' wounds to promote optimum healing.
- Documented lab results, diagnoses and treatments for review by attending physician.
- Worked effectively in team environments to make the workplace more productive.
Medical Assistant/Phlebotomist
Primary Care and Hope Clinic
Murfreesboro, TN
04.2023 - 09.2024
- Collected, labeled, processed, and distributed donor samples according to established procedures.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Performed venipunctures and capillary punctures on patients of all ages.
Phlebotomist
St Thomas Rutherford
Murfreesboro, TN
04.2022 - 04.2023
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Followed all safety protocols when handling hazardous materials.
- Verified patient information prior to specimen collection.
- Assisted in the training of new phlebotomists.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Collected specimen samples and transported to laboratory for processing.
- Input medical and insurance information into database for inclusion in patient records.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Performed venipuncture and other blood collection procedures according to established standards.
Medical Assistant
CareNow Urgent Care
Humboldt , TN
04.2021 - 04.2022
- Contacted medical facilities to schedule patients for admission.
- Registered new patients into practice management software program accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered medications under physician's supervision.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
Education
High School Diploma -
Humboldt High School
Humboldt , TN05-2021
Skills
- Medical office administration
- Phlebotomy
- Check-in coordination
- Intake control
- Appointment setting
- Joint Aspiration Assist
- Chart Prep
- Suture Removal
- Organizational skills
Timeline
Medical Assistant
Sport Ortho Urgent Care
09.2024 - Current
Medical Assistant/Phlebotomist
Primary Care and Hope Clinic
04.2023 - 09.2024
Phlebotomist
St Thomas Rutherford
04.2022 - 04.2023
Medical Assistant
CareNow Urgent Care
04.2021 - 04.2022
High School Diploma -
Humboldt High School