Shakalia Bradshaw
Bastrop
Summary
Efficient and reliable Customer Service /Healthcare Rep 3+ 3+ years of experience in a wide range of diverse administrative tasks and medical aligned courses. Professional and detail oriented with a strong knowledge to perform medical services through concepts and principles allied to hands-on knowledge. Successful communicator with strong verbal, written and interpersonal skills and expertise collaborating effectively through cross-functions.
Overview
7
7
years of professional experience
Work History
Healthcare Representative
Teleperformance
Louisiana
12.2023 - 06.2025
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
Outbound Sales Representative
Ehealth
07.2020 - 05.2020
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
Customer Service Representative
Alorica
Louisiana
07.2018 - 05.2020
- Answered inbound & outbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School -
Bastrop High School
Baton Rouge12.2023
Skills
- Medical Management
- Training & Development
- Patient Database Administration
- CRM Software Management
- Organization skills
- Oral and Written Communication
- Time management
- Conflict resolution techniques
- Case documentation
- Mattership prioritization
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Effective Listening
Timeline
Healthcare Representative
Teleperformance
12.2023 - 06.2025
Outbound Sales Representative
Ehealth
07.2020 - 05.2020
Customer Service Representative
Alorica
07.2018 - 05.2020
High School -
Bastrop High School