ShaKara Edwards
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 7 years.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Mississippi Sports Medicine And Orthopaedic Center
10.2022 - 11.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Referral Clerk
Rush Foundation Hospital
04.2020 - 09.2022
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
United Healthcare Rep
Rush Foundation Hospital
08.2019 - 03.2020
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Assisted patients in understanding how insurance coverage works
- Verified patient insurance eligibility and entered patient information into system.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
Receptionist
Rush Imaging Center
03.2016 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ordered X-rays, CAT Scans, Ultra Sounds, & Mammograms.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree -
East Central Community College
Decatur, MS10.2012
High School Diploma -
Newton High School
Newton, MS05.2011
Skills
- Letter Preparation
- Medical Terminology
- Referral Verification
- Insurance Verification
- Medical Billing and Coding
- Insurance Claims
- Appointment Setting
- Patient Scheduling
- Paperwork Coordination
- Workflow Optimization
- Customer Service
- Problem Solving
- Decision Making
Timeline
Medical Receptionist
Mississippi Sports Medicine And Orthopaedic Center
10.2022 - 11.2023
Referral Clerk
Rush Foundation Hospital
04.2020 - 09.2022
United Healthcare Rep
Rush Foundation Hospital
08.2019 - 03.2020
Receptionist
Rush Imaging Center
03.2016 - 07.2019
No Degree -
East Central Community College
High School Diploma -
Newton High School
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