Shakara Jenkins
Sangria Empowerment Network
Tallahassee,FL
15
years of professional experience
Dynamic and results-driven communications professional with a strong background in journalism, public relations, and community engagement. I am skilled in multimedia production, writing, digital content creation, customer service, and event coordination. Experienced in managing inbound/outbound communications, delivering impactful public messaging, and fostering community relationships. Adept at leveraging storytelling and strategic communications to amplify voices and empower communities. Over 5 years of combined experience in communications, customer relations, and outreach with proven ability to engage diverse audiences through media, events, and digital platforms.
Work History
Call Center Representative
7 Years 8 Months- Conduct surveys and political polling through high-volume outbound calls.
- Manage call documentation, coding responses, and ensuring survey accuracy.
- Handle customer inquiries, address concerns, and provide clear resolutions.
- Generate detailed reports on polling data, call performance, and trends.
- Recognized for exceeding daily call and reporting targets.
- Renews subscriptions to trade journals and professional events and provides updates through high volume inbound calls and previously making outbound calls.
Community Communication Strategist
12 Years 2 Months- Develops communication plans Creates strategies that explain what to say, how to say it, and where to say it so the community stays informed and engaged.
- Builds relationships with community groups Works with local organizations, leaders, and residents to strengthen trust and ensure messaging reflects community needs.
- Manages public messaging Crafts clear, consistent messages across social media, newsletters, press releases, events, and public meetings.
- Supports community outreach Helps plan or promote events, programs, and initiatives that connect the organization with the public.
- Ensures brand and message consistency Makes sure all communication aligns with the organization’s mission and values.
- Monitors community feedback Tracks how people respond to messaging and adjusts strategies to improve engagement.
Public Relations Spokesperson (Volunteer)
2 Years 11 Months- Represent organization at media interviews, press briefings, and community events.
- Develop press releases, event announcements, and promotional content.
- Foster partnerships with local media outlets and community organizations.
- Increased event attendance and community awareness through targeted outreach strategies.
Communications Liaison
1 Year 5 Months- Served as primary point of contact for clients through inbound calls and direct support.
- Designed and managed social media campaigns to promote health awareness.
- Coordinated and promoted community health events, increasing participation by 25%.
- Assisted patients with prescription refills, delivery scheduling, and insurance paperwork.
- Built strong community partnerships by organizing health fairs and outreach initiatives.
Public Affairs Intern
2 Months- Assisted with planning and marketing museum events to increase community participation.
- Managed social media platforms, designed promotional materials, and conducted tours.
- Handled follow-up phone calls to strengthen community partnerships.
Media Intern
2 Months- I wrote news releases, feature stories, and press content for university publications.
- Conducted interviews with students, staff, and community stakeholders.
- Assisted with media research, fact-checking, and content production.
- Office of Communications
Production Intern
3 Months- Operated cameras, video equipment, and DVD systems during live broadcasts.
- Assisted in assignment planning meetings and production coordination.
- Supported team with follow-up calls and guest coordination.
Education
Master of Public Administration
Graduated
B.S. - Journalism (Broadcast Journalism)
Graduated
Skills
Strategic Communications & Public Relations
News Writing
Editing & Online Research
Video Production
Broadcasting & Multimedia Storytelling
Customer Service & Call Center Management (Inbound/Outbound)
Public Speaking & Community Outreach
Event Planning & Program Coordination
Social Media Management & Digital Engagement
Microsoft Office Suite (Word
Excel
PowerPoint)
Published Work
- The FAMUAN (2009 – 2014)
- “Internet Frenzy Follows News Ammons Is Leaving”
- “Search is On for FAMU Police Chief”
- “Former FAMU Band Members Expect ‘Vision’ from Leader”
- Your Capital Bureau
- “Free Health Screening to Help Address Health Care Disparities”
- “October is Time to Wear Pink, Attend Cancer Events”
- Tallahassee Now / The Tallahassee News
- “Rev. C.K. Steele: A Civil Rights Pioneer in Tallahassee”
- “Flowers, Trees Make FAMU Campus Fascinating”
Community Engagement
- Minority Alliance for Advocating Community Awareness (MAACA), Youth Peer Counselor & Outreach Facilitator, 2006, 2010, Facilitated youth workshops on abstinence, leadership, and HIV/AIDS awareness., Organized community testing and prevention events, reaching underserved populations., Provided peer support, mentorship, and crisis intervention services
- Tallahassee Urban League Young Professionals, Member of the Historian Committee, Attends executive meetings, Participates in events scheduled, Performs activities with the historian committee
Timeline
Call Center Representative
California Marketing Group
03.2019 - CurrentRead More
Communications Liaison
Wellness Care RX Pharmacy
04.2017 - 09.2018Read More
Public Relations Spokesperson (Volunteer)
All About Love, Inc.
02.2016 - 01.2019Read More
Public Affairs Intern
Tallahassee Urban League / Taylor House Museum
10.2014 - 12.2014Read More
Community Communication Strategist
Sangria Empowerment Network
09.2014 - CurrentRead More
Media Intern
Florida A&M University
05.2014 - 07.2014Read More
Production Intern
Franchise Sports
01.2012 - 04.2012Read More
Florida A&M University
B.S. from Journalism (Broadcast Journalism)
Read More
Ashford University
Master of Public Administration
Read More