Shakara Rosenthal
Buffalo
Summary
I am an organized, motivated, high-energy individual eager to utilize my skills across diverse settings. I am currently seeking entry-level opportunities to enhance my abilities while I continue my education online. My outstanding leadership skills and ability to adapt to any environment benefit any workspace.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Cheektowaga
10.2023 - Current
- Managed inventory levels and coordinated supply orders for optimal stock.
- Supervised daily operations to ensure efficient workflow and task completion.
- Trained and mentored new staff on company policies and procedures.
- Resolved customer complaints promptly to enhance service quality and satisfaction.
- Collaborated with management to implement process improvements across the team.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance to ensure quality standards were met.
Barista
Starbucks
Cheektowaga
12.2021 - 10.2023
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained the cleanliness and organization of workstations and equipment throughout shifts.
- Operated espresso machines and other beverage equipment following safety protocols.
- Managed cash register operations, including processing payments and handling transactions.
- Educated new staff on beverage preparation techniques and customer service standards.
Teacher's Assistant
Elmwood Village Charter School
Buffalo
10.2019 - 11.2021
- Assisted lead teacher in preparing classroom materials and resources.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
Front Desk Receptionist
Boys And Girls Club Of Buffalo
Buffalo
07.2020 - 01.2021
- Assisted with administrative tasks, supporting the daily operations of the club.
- Performed data entry into the club's database to maintain accurate records of member information.
- Answered incoming calls and took messages as needed.
- Maintained records of attendance and other important information about participants.
Youth Development Professional
Boys And Girls Club Of Buffalo
Buffalo
05.2018 - 06.2020
- Facilitated engaging programs to promote youth development and leadership skills.
- Mentored youth by guiding personal growth and conflict resolution.
- Created a safe environment where youths could express themselves without fear of judgment.
- Provided homework help and tutoring in specific subjects.
- Oversaw the safety and security of each youth under supervision.
Operation Associate
JCPenney
Amherst
12.2018 - 06.2019
- Sorted and organized incoming shipments for easy access.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
Seasonal Hardlines Team Memember
Target
Cheektowaga
10.2017 - 01.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified the needs of customers promptly and efficiently.
- Assisted in organizing the sales floor for efficient access to products.
- Provided excellent customer service to enhance the shopping experience.
- Accepted cash and credit card payments, issued receipt and provided change.
Education
High School Diploma -
Buffalo Academy of Visual And Performing Arts
Buffalo, NY06-2017
Associate of Science - Computer Science
Erie Community College
Buffalo, NYSkills
- Inventory management
- Cash handling
- Staff training
- Customer complaint resolution
- Process improvement
- Team supervision
- Administrative support
- Task delegation
- Time management
- Conflict resolution
- Youth mentorship
- Problem solving
- Attention to detail
- Cash handling expertise
- Effective communication
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Barista
Starbucks
12.2021 - 10.2023
Front Desk Receptionist
Boys And Girls Club Of Buffalo
07.2020 - 01.2021
Teacher's Assistant
Elmwood Village Charter School
10.2019 - 11.2021
Operation Associate
JCPenney
12.2018 - 06.2019
Youth Development Professional
Boys And Girls Club Of Buffalo
05.2018 - 06.2020
Seasonal Hardlines Team Memember
Target
10.2017 - 01.2018
High School Diploma -
Buffalo Academy of Visual And Performing Arts
Associate of Science - Computer Science
Erie Community College
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