Shakara Smith
Canton,OH
Summary
Dynamic sales professional with a proven track record at Charter Spectrum, excelling in client relationship management and sales strategies. Skilled in conflict resolution and customer engagement, I consistently deliver exceptional service and drive revenue growth through innovative upselling techniques. Committed to fostering strong client connections and resolving complex issues effectively.
Overview
17
17
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
Akron, OH
03.2015 - Current
- Assisted customers with placing orders over the phone or online.
- Documented sales call data in company software.
- Presented sales pitches to clients with basic needs.
- Networked to build client base and promote products to new and existing clients.
- Maintained detailed records of all sales transactions in CRM system.
- Developed creative strategies for upselling and cross-selling products and services.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Resolved customer complaints in a timely manner to ensure satisfaction.
Customer Service Representative
TruGreen Lawn Care
North Canton, OH
03.2008 - 11.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored junior team members and managed employee relationships.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Timken Sr High School
Canton OH06-1996
Skills
- Product knowledge
- Sales strategies
- Customer engagement
- Client relationship management
- Conflict resolution
- Communication skills
- Relationship building
Timeline
Inbound Sales Representative
Charter Spectrum
03.2015 - Current
Customer Service Representative
TruGreen Lawn Care
03.2008 - 11.2013
High School Diploma -
Timken Sr High School
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