Shakari Smith
Junction City,KS
Summary
Experienced in supporting HR functions, offering strong interpersonal and organizational skills that contribute to effective team collaboration and achieving results. With a reliable and adaptable nature, excels in conflict resolution, talent acquisition, and performance management. Expertise in HR principles enables handling administrative tasks and data management with ease. Prepared to utilize and further develop skills in employee relations and recruitment as a human resource specialist.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
United States Army
04.2021 - Current
- Oversaw and processed 500+ personnel actions, including promotions, awards, and separations, ensuring accurate and timely updates to military personnel records
- Acted as unit's pay technician by administering military pay and benefits for military personnel, achieving 100% accuracy in payroll processing and disbursement
- Conducted monthly audits of pay and benefits records, resulting in the identification and correction of 50+ discrepancies, ensuring compliance with military regulations
- Developed and delivered training sessions on military pay and benefits entitlements, improving service members' understanding and utilization of available resources
- Used automated systems to track requests for personnel actions and continually updated statuses of assigned personnel actions.
- Advised Executive Leaders on personnel readiness and strength management, contributing to the unit's high operational readiness rate
- Spearheaded the transition to digital record-keeping, digitizing 10K+ personnel files, and reducing paper storage costs by 30%
- Maintained confidential personnel files in accordance with applicable laws and regulations
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers
Order Checker Auditor
Lineage Logistics
01.2019 - 03.2021
- Conducted audits on outbound product orders, identifying and reporting deficiencies and inaccuracies with 99% accuracy, contributing to improved order accuracy and customer satisfaction
- Investigated errors in order fulfillment processes, analyzed the extent of errors, and implemented corrective actions to prevent recurrence, resulting in a 20% reduction in order processing errors
- Safely operated stand-up forklift equipment to move and transport inventory, ensuring efficient workflow and minimizing downtime
- Developed and implemented daily task plans to meet auditing requirements, optimizing productivity, and meeting deadlines consistently; identified process improvement opportunities, leading to the implementation of new procedures that increased efficiency by 15%
- Utilized warehouse management systems, such as High Jump and SAP, to track inventory, streamline operations, and maintain accurate records of product movements
- Followed safety guidelines in order to prevent accidents on the job
- Operated scanning equipment in accordance with established processes and procedures
Retail Sales Associate
AT&T
07.2019 - 12.2019
- Provided accurate information on products, pricing, and after-sales services to an average of 30 customers per day, resulting in a 20% increase in customer satisfaction scores within the first month of employment
- Closed sales by conducting price and feature comparisons, achieving a monthly sales target of $10,000 in revenue, surpassing company expectations by 15%
- Implemented inventory stocking procedures, resulting in a 10% reduction in stockouts and ensuring that key products were available for purchase, contributing to a 5% increase in overall sales
- Managed returns efficiently, processing an average of 15 returns per week with a 95% accuracy rate, resulting in improved customer retention and loyalty
- Optimized merchandise storage and ordering processes, leading to a 10% reduction in excess inventory and a 15% decrease in storage costs within the first two months of employment
- Collaborated with the Retail Sales Representatives team to cross-sell products, resulting in a 25% increase in upsell revenue compared to the previous quarter
- Assisted customers with finding the right product for their needs
- Provided product information and answered customer questions
- Demonstrated knowledge of store products and services
- Stocked shelves with merchandise according to company standards
- Organized displays to attract customers and promote sales
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
Cashier & Chill Crewmember
Dairy Queen
05.2016 - 01.2019
- Demonstrated excellent communication skills, engaging with customers daily, resulting in a 15% increase in customer satisfaction scores within the first three months of employment
- Exceeded customer service standards by providing personalized service and resolving customer inquiries and complaints promptly, leading to a 20% increase in positive customer feedback
- Operated cash register with precision and accuracy, processing an average of 100 transactions per shift, maintaining a 99.5% accuracy rate in cash handling
- Maintained the chill area in accordance with PRIDE standards, ensuring a clean and inviting environment for customers, contributing to a 10% increase in repeat business
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
Education
Bachelor of Arts - Human Resources Management
Upper Iowa University
Fayette, IA05-2027
High School Diploma -
Effingham County High School
Guyton, GA05.2017
Skills
- Performance Improvement Strategies
- Interpersonal Skills
- Conflict Resolution Expertise
- Office Administration
- Cash Management
- Customer Support
- Data Entry Expertise
- Microsoft Office Proficiency
- Excel Proficiency
- Task Organization
Certification
- Associate Professional in Human Resources (aPHR)
Timeline
Human Resources Specialist
United States Army
04.2021 - Current
Retail Sales Associate
AT&T
07.2019 - 12.2019
Order Checker Auditor
Lineage Logistics
01.2019 - 03.2021
Cashier & Chill Crewmember
Dairy Queen
05.2016 - 01.2019
Bachelor of Arts - Human Resources Management
Upper Iowa University
High School Diploma -
Effingham County High School
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