Shakayla Simpson
Shreveport,LA
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Willis Knighton Health
Shreveport, LA
02.2023 - Current
- Facilitated patient registration and insurance verification processes to ensure accurate data entry.
- Assisted patients in navigating healthcare services and resolving access issues promptly.
- Managed appointment scheduling and coordinated referrals between departments effectively.
- Maintained compliance with healthcare regulations while processing patient information securely.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- I currently work a total of 80+ hours every pay period
Call Center Representative
GDiT
Bossier City, LA
05.2020 - 02.2023
- Resolved customer inquiries with high accuracy and efficiency, enhancing overall satisfaction.
- Managed multiple phone lines simultaneously while maintaining composure under pressure.
- Trained new team members on call handling procedures and company policies.
- Implemented process improvements that streamlined workflow and reduced average response time.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Law Firm Runner
Rogers, Carter & Payne
Shreveport, LA
01.2018 - 04.2020
- Coordinated delivery of legal documents to courts and clients, ensuring timely receipt and adherence to deadlines.
- Managed filing and organization of case files, maintaining accuracy and consistency in documentation.
- Assisted attorneys in preparing for court appearances by organizing exhibits and supporting materials efficiently.
- Streamlined communication between legal teams and external parties, enhancing collaboration on case-related matters.
Education
High School Diploma -
CE Byrd High School
Shreveport, LASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Strong empathy
- Teamwork
- Insurance billing
- Payment processing
- Team leadership
- Data entry
- Records management
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Patient Access Representative
Willis Knighton Health
02.2023 - Current
Call Center Representative
GDiT
05.2020 - 02.2023
Law Firm Runner
Rogers, Carter & Payne
01.2018 - 04.2020
High School Diploma -
CE Byrd High School