Summary
Overview
Work History
Education
Skills
Timeline
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Shakaylan Williams

Metairie,LA

Summary

Dynamic and results-oriented professional with a proven track record at Conduent in enhancing customer loyalty through exceptional customer service and problem resolution. Skilled in active listening and critical thinking, adept at handling high-stress situations with professionalism. Demonstrated ability to improve customer satisfaction, leveraging both customer relations and professional telephone demeanor to exceed employer expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conduent
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Pharmacy Technician Trainee

Walgreens
01.2019 - 04.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.

Sales Associate

Victoria's Secret & PINK
03.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Agaci Store
08.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Psychology

Xavier University of Louisiana
New Orleans, LA
05.2025

High School Diploma -

C E Ellison High School
Killeen, TX
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Relations
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Professional telephone demeanor

Timeline

Customer Service Representative

Conduent
10.2023 - Current

Sales Associate

Victoria's Secret & PINK
03.2019 - 01.2021

Pharmacy Technician Trainee

Walgreens
01.2019 - 04.2024

Sales Associate

Agaci Store
08.2018 - 03.2019

Bachelor of Science - Psychology

Xavier University of Louisiana

High School Diploma -

C E Ellison High School

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Shakaylan Williams