Shakeeda Adams-Alexander
Philadelphia,PA
Summary
Dedicated professional with experience at Penny's Boys Home Remodeling, excelling in customer relations and organizational skills. Demonstrated ability to resolve complaints, maintain a welcoming environment, and provide compassionate patient care. Proven multitasking capabilities, ensuring efficient operation and client satisfaction. Achieved significant improvements in client wellness and satisfaction through personalized support and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist
Penny's Boys Home Remodeling
09.2015 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
Personal Care Assistant
Blessings4ever
09.2021 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
Personal Care Assistant
Stay@Home Homecare
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Agora Cyber Charter School
1018 W. 8th Ave. King Of Prussia, PA 1940606-2015
Skills
- Grooming assistance
- Dressing assistance
- Housekeeping
- Compassionate patient care
- Organization skills
- Telephone skills
- Customer/Client relations
- Multi-line telephone operation
- Teamwork
- Reliability and punctuality
- Problem-solving abilities
- Multitasking
Timeline
Personal Care Assistant
Stay@Home Homecare
01.2023 - Current
Personal Care Assistant
Blessings4ever
09.2021 - 01.2023
Receptionist
Penny's Boys Home Remodeling
09.2015 - 02.2021
High School Diploma -
Agora Cyber Charter School
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