SHAKEERAH ZEIGLER
NWK,NJ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Workforce Management Specialist
UHNJ-Nursing Staffing Office
Newark, NJ
08.2020 - 03.2026
- Implement workforce analytics to optimize staffing levels, achieving improved patient care and enhanced operational efficiency.
- Coordinated with department heads to align staffing strategies with patient volume forecasts, ensuring adequate coverage and service quality.
- Maintained accurate staffing records and forecasts, ensuring compliance with hospital policies while supporting operational excellence.
- Streamlined staffing processes using analytics, leading to measurable improvements in patient care and operational efficiency.
- Analyzed workforce data to identify trends, enabling proactive adjustments that improved overall hospital performance.
In/Out Data Control Specialist
UHNJ-Patient Accounting
Newark, NJ
04.2011 - 04.2020
- Responsibilities include submitting electronic and paper insurance claims within 24 hours of patient appointment.
- Reviewed CPT and ICD-9 codes for accuracy on patient ledgers.
- Served as initial point of contact for patients with account inquiries regarding insurance claims and account statements.
- Identify medical coding procedure or fee errors and omissions, making necessary adjustments to patient accounts dependent on negotiated rates.
- Provide insurance companies with additional documentation or records (if requested) to expedite payments and resolve denials.
- Maintains the Medicare High Dollar, export the report from e-print to excel file.
- Provides administrative assistance to the Director of Patient Accounting.
- Supports the day-to-day operations, as well as providing customer service to patient concerning billing issues.
- Monitors miscellaneous charges for outside supplies, verifies all large dollar amounts for pricing and code.
- Responds to patient calls on price information for tests, procedures R&B charges.
- Monitor the activity from the on-line charge master maintenance file.
- Responsible for corrections to rejected transactions from systems.
- Coordinates all problems with IST, as they relate to charge input or output in Citrix Health-quest systems.
Billing & Coding Technician
UHNJ-Radiology
Newark, NJ
04.2003 - 03.2011
- ICD-10-CM and ICD 10-PCS codes for Submission of Charge Master Description (CDM) Codes for billing processing though patient accounts.
- Confirming Technical coding judgments in establishing priority sequencing of diagnosis codes and services to assure maximum allowable reimbursement, consistent with but not limited to University Compliance Regulation, HCFA.
- Analyze and evaluate finding of Diagnosis and procedure codes identified by physicians.
- Exercise a Technical coding judgment consistent with government and private payer requirements to ensure all codes and modifiers are complete.
- Billing inpatient, outpatient, observation, emergency room (trauma registry) and diagnostic ancillary services corrections of daily/weekly radiology error Control /Mismatch/E-print reports.
- Input Billing correspondence on spreadsheet & match Operative & Pathology report with billing submissions.
Education
Master of Science - Business Administration
Strayer University-Global Region
Washington, DC03-2027
Bachelor of Science - Business Administration And Management
Strayer University-Global Region
Washington, DC03-2025
Associate of Science - Medical Billing & Coding
Bryant & Stratton College
Buffalo, NY08-2022
PC Applications Specialist - Microsoft Office Suites
Tech Training, Inc
Jersey City, New JerseySkills
- Medical terminology,
- Professionalism
- Payroll management
- Strategic thinking
- Scheduling optimization
- Workforce planning
- Schedule coordination
- Staffing requirements
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Decision-making
Timeline
Workforce Management Specialist
UHNJ-Nursing Staffing Office
08.2020 - 03.2026
In/Out Data Control Specialist
UHNJ-Patient Accounting
04.2011 - 04.2020
Billing & Coding Technician
UHNJ-Radiology
04.2003 - 03.2011
Master of Science - Business Administration
Strayer University-Global Region
Bachelor of Science - Business Administration And Management
Strayer University-Global Region
Associate of Science - Medical Billing & Coding
Bryant & Stratton College
PC Applications Specialist - Microsoft Office Suites
Tech Training, Inc