Shakela Goines
Shreveport,LA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Checkers Rally's
06.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Supervisor
KFC
03.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Crew Member
McDonald's
02.2020 - 06.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Boosted repeat customer rates by providing friendly and engaging service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Hostess/Server
Denny's
03.2019 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Certificate - Culinary Arts
Chesterfield Tech.
North Chesterfield, VA06.2018
High school or equivalent - Bussiness Studies
Monacan High School
North Chesterfield, VA06.2018
Skills
- Hostess
- Restaurant Server
- Waiter
- Customer Service
- Organizational Skills
- Host
- Waitress
- Busser
- Cash Handling
- Food Safety
- Cooking
- Shift Management
- Kitchen Management Experience
- Inventory management
- Sales analysis
- Team leadership
- Customer service
- Staff recruitment
- Scheduling optimization
- Employee mentoring
- Training development
- Health and safety
- Decision-making
- Problem-solving
- Staff management
- Goal setting
- Employee scheduling
- Sales growth
- Policy enforcement
- Orientation and training
- Cost control
- Cost reduction
- Verbal and written communication
- Workplace safety compliance
- Scheduling and planning
Certification
ServSafe, 08/01/23, 08/31/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Checkers Rally's
06.2024 - 03.2025
Shift Supervisor
KFC
03.2021 - 09.2023
Crew Member
McDonald's
02.2020 - 06.2023
Hostess/Server
Denny's
03.2019 - 07.2019
High school or equivalent - Bussiness Studies
Monacan High School
Certificate - Culinary Arts
Chesterfield Tech.
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