Shakelsey Pouncey
West Monroe,US
Summary
Results-driven professional prepared for role with strong history in customer service administration. Known for effectively managing customer interactions and ensuring satisfaction. Collaborative team player who adapts to shifting priorities, showcasing skills in communication and problem-solving.
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
12
12
years of professional experience
Work History
Customer Service Administrator
Alight Retiree Health Solution
09.2023 - 01.2024
Customer Service Associate
Empire Today LLC
02.2021 - 09.2023
- Established customer service policies, enhancing satisfaction and efficiency
- Strengthened client relations, ensuring consistent satisfaction and loyalty
- Optimized staff schedules, improving service coverage and response times
- Resolved complaints swiftly, maintaining high customer satisfaction levels
- Handled escalations, delivering effective solutions to complex issues
- Ensured customer satisfaction through effective issue resolution and communication skills
- Built customer trust, enhancing loyalty and retention through proactive follow-ups
- Managed inquiries and disputes professionally, improving service efficiency
- Guided customers with product knowledge, ensuring informed purchasing decisions
- Streamlined customer service processes, reducing response times and enhancing satisfaction rates
- Implemented innovative solutions for complex inquiries
- Fostered team synergy to address customer needs efficiently
- Shared best practices, improving overall service quality and team performance
Dental Assistant
Apple
06.2021 - 12.2022
- Assisted dentists in procedures, managed patient records, and sterilized equipment
- Improved patient comfort, reducing anxiety levels and enhancing overall satisfaction
- Streamlined appointment scheduling process, reducing wait times and increasing daily patient capacity
- Implemented efficient inventory management system for dental supplies
- Meticulously prepared examination rooms, ensuring compliance with strict hygiene standards
- Accurately recorded patient information and treatment plans
- Provided compassionate care to patients, explaining procedures and addressing concerns
- Collaborated with dental team to ensure smooth workflow and positive atmosphere
- Proposed and implemented digital X-ray system, enhancing diagnosis accuracy and reducing patient radiation exposure
- Continuously updated skills through professional development
- Scheduled and managed patient appointments, ensuring smooth clinic operations
- Assisted in implant and orthodontic procedures, enhancing patient care quality
- Performed radiographs and maintained confidentiality, ensuring accurate diagnostics
- Supported oral surgeries and laboratory tasks, contributing to efficient workflow
- Streamlined patient record management and appointment scheduling, enhancing operational efficiency and reducing wait times for dental procedures
Dental Assistant
Peachtree For Kids
11.2018 - 05.2021
Child Care Development
Claiborne Christian Preschool
01.2012 - 01.2018
- Monitored student progress, fostering patience and understanding among peers
- Facilitated open communication with parents regarding activities and behaviors
- Organized engaging activities, enhancing children's social and cognitive skills
- Fostered positive learning environment, implementing age-appropriate activities to enhance cognitive and social development in preschool children
- Improved student engagement through innovative teaching methods, leading to measurable progress in key developmental milestones
- Partnered with parents and colleagues to create individualized learning plans, addressing unique needs of each child in the classroom
Education
Dental Assistant -
ULM at Monroe
Monroe, LA04.2021
Cosmetology -
Cloyd's Beauty School
Monroe, LA01.2015
High School -
Lejeune High School
Camp Lejeune, NC06.2011
Skills
- Communication
- Project Management
- Change Management
- Data Analysis
- Problem Solving
- Call center experience
- Financing
- Research
- Billing
- Microsoft Word
- Professionalism
- Multitasking
- Time Management
- Customer service excellence
Languages
English
Native or Bilingual
Timeline
Customer Service Administrator
Alight Retiree Health Solution
09.2023 - 01.2024
Dental Assistant
Apple
06.2021 - 12.2022
Customer Service Associate
Empire Today LLC
02.2021 - 09.2023
Dental Assistant
Peachtree For Kids
11.2018 - 05.2021
Child Care Development
Claiborne Christian Preschool
01.2012 - 01.2018
Cosmetology -
Cloyd's Beauty School
High School -
Lejeune High School
Dental Assistant -
ULM at Monroe
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