SHAKEMA COLLINS
Memphis
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Unified Residential Management
10.2023 - 02.2025
- Coordinated tenant relations, addressing inquiries and resolving issues to enhance resident satisfaction.
- Managed leasing processes, ensuring accuracy in documentation and compliance with regulations.
- Monitored property maintenance requests, collaborating with vendors for timely resolutions and upkeep.
- Developed marketing strategies for vacant units, optimizing online listings to attract prospective tenants.
- Conducted property inspections, identifying areas for improvement and ensuring adherence to safety standards.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
Operations Manager
Essential Trucking Corp
07.2021 - 07.2023
- Developed strong business relationships with clients to improve overall experience, satisfaction, and retention rates.
- Assisted in the creation and review of master service agreements in order to determine work eligibility.
- Managed safety and accident prevention programs by reinforcing a safety culture.
- By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
- Ordering all supplies and office equipment, assisting the branch with current policies and procedures, ensuring the branch complies with Federal Regulations, and all other aspects of operations
- Oversaw multiple teams within the vertical and ensured that projects met their deadlines and budgets.
- Provide operational support to the general manager.
Lead Leasing Consultant
Champagne Place Apartments
10.2019 - 07.2021
- Was in charge of the budgeting process for 274 properties.
- Was in charge of coordinating general maintenance and repairs to keep the facilities functional and appealing.
- Compiled budget reports to inform stakeholders about the status of the property.
- Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest.
- Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
- Completed all lease abstracts and entered all pertinent data into the Buildium management system.
- Was in charge of collecting more than $150k in monthly income while maintaining consistently high payment rates.
- Conducted regular property inspections to identify flaws and schedule repairs.
Biomedical Equipment Technician
Millstone Medical Outsourcing
12.2017 - 09.2019
- Performed preventive maintenance on medical equipment every 30 mins.
- Calibrated and monitored the devices following installation.
- Oversaw the facility's day-to-day operations in accordance with established policies and procedures.
- Complied with all privacy and security regulations.
- Oversaw the distribution of surgical supplies.
Education
High School -
Overton High School
Memphis, TN01.2004
Associate of Science - Business Administration
Southwest Tennessee Community College - Macon Cove Campus
Memphis, TNSkills
- Employee relations
- Customer service-oriented
- Employee relations and conflict resolution
- Budgeting
- Project development
- SAP expertise
- Contract negotiation
- Staff management
- Time management
- Problem-solving
Timeline
Assistant Manager
Unified Residential Management
10.2023 - 02.2025
Operations Manager
Essential Trucking Corp
07.2021 - 07.2023
Lead Leasing Consultant
Champagne Place Apartments
10.2019 - 07.2021
Biomedical Equipment Technician
Millstone Medical Outsourcing
12.2017 - 09.2019
Associate of Science - Business Administration
Southwest Tennessee Community College - Macon Cove Campus
High School -
Overton High School
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