Shakema Taylor
Philadelphia,PA
Summary
Multi-skilled Universal Branch Associate bringing relevant experience in financial services and customer care. Demonstrated strengths include balancing multiple tasks, resolving client issues promptly, and promoting banking products effectively. Previous roles have evidenced abilities to improve branch operations and enhance client satisfaction levels. Eager to bring these strong skills into a new professional challenge.
Overview
25
25
years of professional experience
Work History
Universal Branch Associate
Philadelphia Federal Credit Union
philadelphia, PA
06.2017 - Current
- Provided timely resolutions to member concerns, enhancing overall service experience.
- Processed financial transactions accurately, including deposits, withdrawals, and loan payments.
- Managed daily cash transactions, ensuring balanced cash drawer at all times.
- Educated members on credit union services and various financial products.
- Assisted members with account inquiries and transaction processing efficiently.
- Processed loan applications while maintaining meticulous documentation standards.
- Facilitated seamless member interactions by delivering effective solutions promptly.
Cash Handler
Federal Reserve Bank
Philadelphia, PA
10.2000 - 09.2003
- Operated currency sorting machines for accurate denomination distribution.
- Collaborated with team members to enhance cash handling operations.
- Ensured compliance with Federal Reserve policies during cash handling activities.
Education
High School Diploma -
Saint Maria Goretti
Philadelphia, PA06-1998
Some College (No Degree) - Business
Delaware County Community College
Media, PASkills
- Financial transaction processing
- Cash management
- Loan processing
- Member education
- Compliance adherence
- Customer relationship management
- Effective communication
- Punctual and dependable
- Microsoft office
- Multitasking Abilities
- Teamwork and collaboration
References
References available upon request.
Timeline
Universal Branch Associate
Philadelphia Federal Credit Union
06.2017 - Current
Cash Handler
Federal Reserve Bank
10.2000 - 09.2003
High School Diploma -
Saint Maria Goretti
Some College (No Degree) - Business
Delaware County Community College
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