SHAKENA V. SUGGS
Clermont,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
GME Program Administrator
Lakeland Regional Health
Lakeland, Florida
04.2022 - Current
- Developed new GME program from ground up, laying out framework and defining roles.
- Improved success of program by making proactive adjustments to operations.
- Scheduled and planned meeting agenda for the wellness program to discuss new ideas and update program details and milestones.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Collaborated with program directors to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Oversee appointment scheduling and itinerary coordination for both residents and personnel.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
Home Health Care Aide
Visiting Angles
Clermont, FL
08.2018 - Current
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
Benefits Consultant
Lakeland Regional Health
Lakeland, FL
04.2019 - 04.2022
- Set up new vendor contracts and BAA agreements
- Set up new hire and open enrollment events
- Complete error reports for benefit plans managed
- Manage and approve midyear qualifying life events
- Process / submit benefits invoice correspondences
- Manage vendor accounts for dental and vision plans
- Complete payroll adjustments for benefit arrears
- Assist with benefits open enrollment processes and implementation
- Plan and assist with completion of employee biometrics, wellness programs, and tracking of wellness credits
- Update employee record status for retirement purposes
- Process COBRA for termed employees
- Deliver strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems
- Explain and administer medical insurance, disability and flexible spending accounts
- Verified that vendors received timely enrollment information, changes and terminations
- Help employees register for benefits programs using online portals
- Onboarding new hires into benefits enrollment
- Process monthly remittance and reconciliation for various benefit plans
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
Talent Services Representative
Lakeland Regional Health
Lakeland, FL
01.2014 - 04.2019
- Committed to delivering excellent customer service and counsel
- Demonstrated history of developing individualized benefits plans that meet clients' needs while cutting costs
- Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan
- Collaborative with expertise in providing exemplary service regarding benefits support
- Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality., Completed onboarding I9's and new hire paperwork for accuracy and completeness
- Managed employee rewards programs
- Compiled employee records from individual departments to maintain accurate employee personnel files
- Create standard operating procedures and training plans for new hires within the department
- Implemented and supervised orientation procedures for new hires
- Facilitated criminal background check process for new hires
- Processed unemployment claims and acted as company representative at unemployment hearings
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs
- Liaised with HR and payroll to coordinate and manage employee leaves of absence
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Assisted with on-boarding process of up to 100 new hires at a time
- Answered and directed 350 outbound and inbound phone calls per week
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery
- Sent notices to employees and subcontractors regarding expiring documentation
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Checked employees' benefits enrollment for accuracy and inputted all data into the INFOR Lawson system.
Customer Service Representative
CVS Pharmacy
Winter Haven, FL
07.2012 - 04.2014
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Welcomed, greeted and assisted guests in high-traffic store environment
- Onboard staff on operating procedures and company services
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided back up for customer photo services.
Administrative Specialist
Lakeland Regional Health
Lakeland, FL
07.2013 - 10.2013
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Maintained paper and electronic files
- Supported operating systems i.e Allscripts, Cerner, NextGen, Semens
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and updated records and files to maintain document compliance.
Office Assistant
Green and Gold Foundation
Lake Wales, FL
01.2010 - 07.2012
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Delivered clerical support by handling range of routine and special requirements
- Coordinated, scheduled and arranged business meetings and travel calendars
- Completed clerical tasks such as filing, copying and distributing mail
- Developed correspondence letters, memos and emails
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Reconciled accounts and reviewed expense data, net worth and assets
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations
- Prepared and filed state and federal tax forms for commercial and individual clients.
Student Activities Coordinator
Polk State College
Winter Haven, FL
08.2008 - 01.2010
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2016
Associate of Arts - Liberal Arts And General Studies
Polk State College
Winter Haven, FL12.2011
Skills
- Relationship building
- Work Planning and Prioritization
- Multitasking Abilities
- Training and Development
- Administrative support
- Invoice Processing
- Renewing Accounts
- Contract agreement preparation
- Records management
- MS Office
- Chat Platforms
Certification
- CNP - Certified Notary Public
- CPR Certified
- NNA Membership
Timeline
GME Program Administrator
Lakeland Regional Health
04.2022 - Current
Benefits Consultant
Lakeland Regional Health
04.2019 - 04.2022
Home Health Care Aide
Visiting Angles
08.2018 - Current
Talent Services Representative
Lakeland Regional Health
01.2014 - 04.2019
Administrative Specialist
Lakeland Regional Health
07.2013 - 10.2013
Customer Service Representative
CVS Pharmacy
07.2012 - 04.2014
Office Assistant
Green and Gold Foundation
01.2010 - 07.2012
Student Activities Coordinator
Polk State College
08.2008 - 01.2010
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - Liberal Arts And General Studies
Polk State College