Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shakendra Byrd

Colonial Beach

Summary

Detail-oriented and results-driven claims professional with over 8 years of experience managing personal insurance claims. Expertise in evaluating claims, determining liability, and delivering exceptional customer service contributes to successful outcomes. Aiming to leverage extensive industry knowledge and proven skills in a claims management role to enhance operational efficiency and elevate client satisfaction. Committed to driving improvements and fostering positive relationships within the insurance sector.

Overview

13
13
years of professional experience

Work History

Internet Claims Specialist II

GEICO
02.2023 - Current
  • Manage and process personal insurance claims from initiation to resolution, ensuring accurate documentation and timely settlements.
  • Communicate effectively with policyholders, third parties, and legal teams to gather information, determine liability, and resolve claims in accordance with company policies and procedures.
  • Collaborate with internal teams, including underwriting and total loss, to ensure claims are processed efficiently and fairly.
  • Handle high volumes of claims while maintaining a high level of customer satisfaction and compliance with state and federal regulations.
  • Mentoring new hire claims representatives to help them develop skills in claims management and customer service.
  • Achieved recognition for customer satisfaction scores.

Telephone Claims Representative

GEICO
09.2021 - 02.2023
  • Conducted in-depth investigations, including interviews with policy holders and witnesses, to assess liability and damages.
  • Investigated and evaluated claims by reviewing police reports, medical records, and other relevant documentation to assess damages, losses, and coverage.

Claims Service Representative

GEICO
06.2017 - 09.2021
  • Managed personal auto claims and determined liability.
  • Processed high volumes of claims, ensuring compliance with internal procedures and state regulations.
  • Delivered exceptional customer service by addressing customer inquiries and resolving issues related to claims processing.
  • Identified potential fraud through detailed analysis of claim patterns, reports, and investigations.

Paraprofessional

Westmoreland County Public Schools
09.2012 - 06.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Education

High School Diploma -

Washington & Lee High Scool
Montross
06.2006

Skills

  • Claims Management
  • Customer Service Excellence
  • Conflict Resolution and Problem Solving
  • Strong Analytical and Investigative Skills
  • Team Collaboration and Cross-Department Communication
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Claims Management Software (ATLAS, Finesse, AWS)
  • Strong organization/priority setting, multi-tasking skills

Accomplishments

  • Chairman’s Club 2022
  • Numerous awards and recognitions (Associate of the Month, Quarter, Customer Service Surveys etc.)
  • Numerous promotions throughout my tenure with GEICO.
  • Celebrated my 8 Year anniversary with GEICO as of June 2025

Timeline

Internet Claims Specialist II

GEICO
02.2023 - Current

Telephone Claims Representative

GEICO
09.2021 - 02.2023

Claims Service Representative

GEICO
06.2017 - 09.2021

Paraprofessional

Westmoreland County Public Schools
09.2012 - 06.2017

High School Diploma -

Washington & Lee High Scool

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