Shakennia Santiago
Temple Hills,MD
Summary
Experienced professional with more than 8 years of leadership experience & Customer Service. Emphasizing sales, marketing, and business development in the health industry. Highly customer-centric with excellent relationship building skills. Self-confident, organized, innovative and motivated. Bring creativity and an entrepreneurial spirit to International Fitness Association.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Shooper
Instacart Shoppers
09.2020 - Current
- Full-service shoppers receive orders through an app on our smartphone, then shop and deliver groceries to the customer's door.
Health & Wellness Coach
Herbalife
01.2013 - Current
- Work with clients in a setting to help them achieve health and wellness goals
- Assess clients' overall health, lifestyle, profession, and other background information and plan nutrition counseling
- Collect clients' biometric data and customize a diet and exercise program
- Identify reasons hampering state of wellness in clients and develop appropriate strategies
- Plan, promote, and implement complete wellness programs to obtain physical, emotional, and mental health
- Monitor exercise activities and perform individualized fitness assessments
- Market and provide sales of Herbalife beauty and health products to more than two thousand customers.
Operations Manager
Chick-fil-A
08.2021 - 10.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
HVAC-R Mechanic
Commercial Trading Sources
Florida City, FL
11.2022 - 07.2023
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Duties of this position would include fabricating, extensive material handling, and assembling ductwork systems for heating, ventilation, & air conditioning. Sheet metal workers select the gauge and type of sheet metal according to the product being fabricated and their knowledge of metals and their properties.
Lead Line Cook
Chili's Restaurant
Florida City, FL
08.2020 - 03.2021
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Ensured timely delivery of meals by managing line cook schedules and delegating tasks effectively during peak service hours.
Hostess
Hard Rock Cafe and Casino
09.2019 - 11.2020
- Greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat
- We also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary
Warehouse Associate
Amazon
11.2019 - 03.2020
- An Amazon warehouse fulfillment associate is responsible for carrying out an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
HOA Secretary to the Vice President
Cnc Solutions Llc
Florida City, FL
03.2015 - 06.2017
- Enhanced executive efficiency by managing the Vice President''s calendar, scheduling appointments, and coordinating travel arrangements.
- Streamlined office processes for increased productivity by organizing and maintaining filing systems and electronic databases.
- Improved communication between departments with timely preparation and distribution of meeting agendas, minutes, and relevant documents.
- Contributed to the success of company initiatives by coordinating events, conferences, and presentations on behalf of the Vice President.
Dance Fitness Instructor
Flavor Fitness Studios
01.2009 - 01.2013
- The creator of 'Sweat Fest..' a multi-cultural dance routine that placed an emphasis on targeted muscles, toning and fat burning
- Taught scheduled weekly classes beginning and ending on time; provided adequate warm-up exercises; stretching and cool down
- Instructed patrons on effective workout methods; explained proper techniques and demonstrated exercises; identified different muscle groups and explained appropriate methods to strengthen specific muscles
- Prepared the equipment, customized the music, and designed flyers and handouts for each class.
Owner/Childcare Provider
Bible Base Fellowship Childcare Center
01.2006 - 01.2009
- Provided behavior assessments for the students: to help optimize their learning experience
- Monitored facility activities and ensured compliance of the local and state regulations
- Reviewed and approved food purchases and menu plans
- Assigned classroom duties in case of teacher absences
Night Auditor
Hampton Inn & Suites
01.2003 - 01.2006
- Greeted guests and checked them in thoroughly while answering any questions
- Provided customers with exceptional service, handled complaints
- Audited all guest information daily and created a complete report for management by the next morning
- Assisted with making sure that nothing interfered with the comfort of the guests.
Quality Control Technician
Macy's
01.2000 - 01.2003
- Assisted in the implementation of operations maintenance and capital programs
- Worked from drawing prints, diagrams and manufacturers' printed instructions to trouble shoot problems in functional and control systems
- Troubleshoot electrical and mechanical defects for residential commercial and industrial sites
- Verified operation of machine sequence; removed clean and replace manifolds screws and barrel as required; inspect parts while disassembled
- Repaired and rebuilt robotics and other automated equipment.
Education
Hillsborough High School
01.1999
Skills
- Nutrition
- Personal Trainer
- Electrical Experience
- Personal Training
- Dancing
- Motivational Interviewing
- Business Development
- Decision-Making
- Planning and Organization
- Advertising and Marketing
- Relationship Building
- Verifying Order Accuracy
- Customer Service
- Attention to Detail
- Flexible Schedule
- Excellent Communication
- Brand Understanding
- Styling Expertise
- Customer Relations
- Strong interpersonal skills
- Order coordination
- Upbeat and Outgoing Attitude
Certification
IFA Certified, 06/2015, Present
Timeline
HVAC-R Mechanic
Commercial Trading Sources
11.2022 - 07.2023
Operations Manager
Chick-fil-A
08.2021 - 10.2023
Personal Shooper
Instacart Shoppers
09.2020 - Current
Lead Line Cook
Chili's Restaurant
08.2020 - 03.2021
Warehouse Associate
Amazon
11.2019 - 03.2020
Hostess
Hard Rock Cafe and Casino
09.2019 - 11.2020
HOA Secretary to the Vice President
Cnc Solutions Llc
03.2015 - 06.2017
Health & Wellness Coach
Herbalife
01.2013 - Current
Dance Fitness Instructor
Flavor Fitness Studios
01.2009 - 01.2013
Owner/Childcare Provider
Bible Base Fellowship Childcare Center
01.2006 - 01.2009
Night Auditor
Hampton Inn & Suites
01.2003 - 01.2006
Quality Control Technician
Macy's
01.2000 - 01.2003
Hillsborough High School