Shakenya Brantley
Brooklyn
Summary
Customer service and security specialist skilled in ensuring safety and delivering exceptional support. Demonstrates a strong ability to monitor security protocols while assisting clients with their needs. Committed to enhancing visitor experiences through effective communication and rapid response to safety concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Security (Work Base Intern)
Brooklyn Job Corps Academy
Brooklyn
12.2015 - Current
- Monitored and authorized entrance and departure of employees and visitors to ensure security.
- Provided accurate information to callers and recorded messages for effective communication.
- Operated communication system to efficiently call individuals within establishments.
- Performed clerical duties, including typing, proofreading, and sorting mail to support office operations.
Caregiver
CDPAP
Brooklyn
06.2024 - 01.2026
- Facilitated daily living activities and personal care routines to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated transportation for medical appointments and social activities to ensure client engagement and access to care.
- Communicated with families about client needs and progress to foster collaborative care and support.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
NYC FIRE GUARD – SECURITY OFFICER
Fire Department Of New York
Brooklyn
06.2016 - 06.2018
- Executed hourly patrols of facility, ensuring safety and adherence to fire and security regulations
- Monitored building safety systems including fire alarm pull stations, sprinkler systems, exit signage, and emergency equipment
- Identified fire hazards and escalated issues to enhance emergency preparedness according to established safety protocols
- Identified and reported hazardous conditions, maintenance issues, and safety risks in real time
- Documented inspections, incidents, and daily activities in detailed digital and written logs for compliance tracking
- Performed access control duties by monitoring entry points and ensuring only authorized individuals entered secured areas
- Provided directional assistance and clear communication to visitors and staff to ensure safe navigation of the facility
- Responded to incoming phone calls and directed communication to appropriate personnel in a professional manner
Education
High School Diploma -
PENN Foster
925 Oak St, Scranton, PA 1850808-2016
Bachelor Business Management - Business Management
Berkley College
3 East 43rd Street, New York 04-2026
Skills
- Security procedures
- Emergency Response
- Customer service
- Conflict Resolution
- Time management
- Data entry
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Cultural competence
Certification
- 20 FEMA Certifications
- First Aid/CPR
Timeline
Caregiver
CDPAP
06.2024 - 01.2026
NYC FIRE GUARD – SECURITY OFFICER
Fire Department Of New York
06.2016 - 06.2018
Front Desk Security (Work Base Intern)
Brooklyn Job Corps Academy
12.2015 - Current
High School Diploma -
PENN Foster
Bachelor Business Management - Business Management
Berkley College