Interpersonal
Shakera Murdock
Mundelein,Illinois
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Caretaker
None Currently
Mundelein, IL
01.2017 - Current
- Cleaned house, ran errands, managed laundry, completed weekly grocery shopping, and prepared meals
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled and transported clients to and from medical appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Administered medication to provide healthcare.
Activity Aide
Warren Barr Lincolnshire
Lincolnshire, IL
07.2021 - 06.2022
- Trained staff members on conducting events and following safety procedures.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Documented daily activities and health in care plans to fulfill state requirements.
- Served as chief editor of newsletter written by residents
Sales Lead
Journeys Shoes
Vernon Hills, IL
10.2020 - 03.2021
- Up-sold products effectively, driving sales and increasing revenue.
- Trained new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Arts - Environmental Science
College of Lake County
Grayslake, IL 08.2021 - Current
Skills
Excel
Fast learner
Flexible and Adaptable
Computer Skills
Interpersonal communications
Customer/Client relations
Telephone skills
Interests
Language Learning
Community involvement
Art
Writing
Timeline
Associate of Arts - Environmental Science
College of Lake County
08.2021 - Current
Activity Aide
Warren Barr Lincolnshire
07.2021 - 06.2022
Sales Lead
Journeys Shoes
10.2020 - 03.2021
Caretaker
None Currently
01.2017 - Current