Shakerra Brown
Tallahassee,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
Tallahassee, FL
01.2024 - 11.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Developed positive relationships with customers through friendly interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
Catering Coordinator
Tazikis Mediterranean Cafe
Tallahassee, FL
05.2021 - 02.2023
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Explained goals and expectations required of trainees.
- Established relationships with vendors in order to secure discounts or other benefits.
- Resolved problems or concerns to satisfaction of involved parties.
- Maintained an inventory of all catering equipment and supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored food preparation activities to ensure quality control standards were met.
Bartender
Self Employed Services
Thomasville, Georgia
01.2013 - 10.2022
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Personal Shopper
Walmart
Tallahassee, FL
10.2018 - 09.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Assistant Store Manager
Checkers
Tallahassee, Florida
06.2015 - 02.2018
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided training to new employees on company policies and procedures.
- Maintained a safe working environment by enforcing safety regulations.
- Prepared staff work schedules and assigned team members to specific duties.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on store policies, procedures and customer service standards.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Bishop Hall Charter School
Thomasville, GA05-2018
Skills
- Scheduling
- Account updating
- Complaint resolution
- Merchandise upselling
- Schedule mastery
- Positive and professional
- Time management
- Paperwork processing
- Researching
Timeline
Customer Service Representative
Safelite Auto Glass
01.2024 - 11.2024
Catering Coordinator
Tazikis Mediterranean Cafe
05.2021 - 02.2023
Personal Shopper
Walmart
10.2018 - 09.2022
Assistant Store Manager
Checkers
06.2015 - 02.2018
Bartender
Self Employed Services
01.2013 - 10.2022
High School Diploma -
Bishop Hall Charter School