Shakeshia Powell
Birmingham,AL
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
Birmingham, AL
04.2023 - 01.2025
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Worked effectively in team environments to make the workplace more productive.
General Manager
Bur
Birmingham, AL
07.2022 - 04.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Designed sales and service strategies to improve revenue and retention.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Recruited, interviewed and hired qualified staff for open positions.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Oversaw product development initiatives from concept through completion stages.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Analyzed market trends to inform business decisions and strategies.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assistant Manager
Wendys Restaurant
Birmingham, AL
08.2012 - 06.2022
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shift Supervisor
Wendys Restaurant
Birmingham, AL
10.2011 - 08.2012
- Provided feedback to employees regarding their performance in order to improve productivity.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
High School Diploma -
Hayes High School
Birmingham, AL05-2008
Skills
- Money handling
- Multitasking and organization
- Team motivation
- Customer service
- Workplace safety compliance
Timeline
Assistant Manager
Wendys Restaurant
04.2023 - 01.2025
General Manager
Bur
07.2022 - 04.2023
Assistant Manager
Wendys Restaurant
08.2012 - 06.2022
Shift Supervisor
Wendys Restaurant
10.2011 - 08.2012
High School Diploma -
Hayes High School