Shaketa Alston
Zebulon,NC
Summary
Detail-oriented and adaptable professional with a strong background in customer service and healthcare support roles. Currently seeking to leverage exceptional organizational and communication skills in a dynamic Customer Service Representative position.
Overview
18
18
years of professional experience
Work History
Apparel Processor
Academy Sports + Outdoors
11.2024 - Current
- Assisted in visual merchandising efforts by arranging products according to brand guidelines and seasonal themes
- Maintained a clean and organized work area throughout each shift
- Managed fitting room operations efficiently by maintaining cleanliness, organizing garments after use, etc
- Demonstrated strong attention to detail when handling merchandise, ensuring accurate pricing and proper tagging
- Assisted in receiving new shipments of clothing items, verifying accuracy against purchase orders
- Provided input on inventory management decisions such as stock replenishment needs or slow-moving items
- Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times
- Provided exceptional customer service by assisting customers in finding the perfect clothing items and accessories
Customer Service Agent
1-800-PACK-RAT, LLC
06.2024 - 08.2024
- Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
- Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions
- Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy
- Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional customer experiences
- Contributed positively to team morale through active participation in team meetings/activities fostering a collaborative work environment focused on achieving shared goals
Assistant Store Manager
Family Dollar
08.2020 - 04.2023
- My job description includes: providing the best Customer service, so that our customers will be happy to come back and shop with us
- I handle daily cash transactions (including making deposits at the bank)
- Do paperwork daily to start the day and end the day
- Stocking merchandise, clean, and making sure the store operates in good condition on a daily basis
Cashier
Murphy USA
04.2018 - 08.2020
- Provide Customers with satisfactory customer service at all times
- Process all payments on purchases, gas and other products, whether cash or credit
- Arrange store goods
- Verify age of customer if they are purchasing alcohol, cigarettes, or lottery
- Communicate with vendors
- Make sure the store is tidy and ready for business each day
- (shift duties)
Habilitation Technician
People Helping People of North Carolina
12.2016 - 06.2017
- Instructed and reinforced target goals and outcomes according to consumer trends and demand
- Maintained consumer files and records, accurately and efficiently updating when appropriate
- Organized staff daily schedules including but not limited to classroom assignment, breaks, meals and groups
- Instructed Consumers in money management, communication, fine motor skills, behavior skills, nutrition, cognitive skills, gross motor, and routine personal care tasks
- Escorted consumers out into the community and facilitated safe and structured socialization opportunities
Customer Service Representative
Affiliated Computer Services
03.2014 - 11.2015
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Refilled customers prescriptions and placed the order assuring prescriptions were delivered via email
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Patient Escort
M&M Transport
02.2007 - 04.2011
- Transported patients to and from appointments
- Safely and efficiently assisted patients in entering and exiting handicap accessible vehicle
- Supported patient in and out of facilities
- Assisted with the completion of necessary paperwork required at different appointment settings
- Coordinate and dispatch transportation services for medical appointments, ensuring timely arrivals and departures
- Utilize strong communication skills to liaise between drivers and clients, providing updates and addressing any concerns
- Maintain accurate records of schedules, routes, and client information
- Handle emergency situations with composure and efficiency, following established protocols
- Collaborate with team members to optimize operations and improve service delivery
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
01.2018
Skills
- Store management
- Typing
- Communication skills
- Order entry
- Supervising experience
- Customer support
- Cash register
- Microsoft Excel
- Medical terminology
- Store Management Experience
- HIPAA
- Data entry
- Cash handling
- Retail Management
- Customer service
- Organizational skills
- Computer skills
- Dispatching
- Phone etiquette
Additional Information
Written and verbal communication (letters, emails, presentations, face-to-face communications), Problem solving skills, Time management skills, Attention to detail, Trustworthy
Timeline
Apparel Processor
Academy Sports + Outdoors
11.2024 - Current
Customer Service Agent
1-800-PACK-RAT, LLC
06.2024 - 08.2024
Assistant Store Manager
Family Dollar
08.2020 - 04.2023
Cashier
Murphy USA
04.2018 - 08.2020
Habilitation Technician
People Helping People of North Carolina
12.2016 - 06.2017
Customer Service Representative
Affiliated Computer Services
03.2014 - 11.2015
Patient Escort
M&M Transport
02.2007 - 04.2011
Associate of Science - Health and Human Services
Ultimate Medical Academy
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