Shakia Graham
Greensboro,NC
Summary
Accomplished driver with a clean driving record and expertise in safe driving practices, honed at My City Transportation. Proven ability to optimize routes and enhance passenger satisfaction through exceptional customer service and punctuality. Successfully reduced incidents by implementing safety measures, demonstrating strong problem-solving skills and commitment to operational excellence.
Overview
22
22
years of professional experience
Work History
Driver
My City Transportation
Greensboro, NC
07.2025 - Current
- Operated various transportation vehicles, ensuring timely and safe delivery of passengers.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Navigated city routes efficiently, optimizing travel time while adhering to traffic regulations.
- Assisted in training new drivers on best practices and safety protocols for passenger transport.
- Implemented safety measures that reduced incidents and enhanced overall passenger experience.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Property Management Assistant
Campus Crest
Greensboro, NC
06.2019 - 07.2025
- Assisted with tenant inquiries, providing timely information and resolving issues effectively.
- Coordinated maintenance requests, ensuring timely completion and high tenant satisfaction.
- Supported leasing activities by preparing documents and managing resident files accurately.
- Maintained property records using property management software to track leases and payments.
- Collaborated with team members to organize community events, enhancing resident engagement.
- Developed training materials for new staff, fostering a supportive onboarding experience.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Paratransit Bus Operator
Transdev
Greensboro, NC
10.2014 - 06.2019
- Operated paratransit vehicles safely and efficiently, ensuring timely transportation for passengers with disabilities.
- Assisted passengers during boarding and alighting, providing exceptional customer service and support.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulatory standards.
- Maintained accurate records of daily trips, passenger counts, and any incidents or delays encountered.
- Ensured compliance with company policies, local regulations, and ADA requirements for transporting passengers with disabilities.
- Demonstrated flexibility in adapting to changes in assigned routes or schedules as required due to evolving operational demands.
- Collaborated with dispatch teams to optimize routes and enhance overall service efficiency.
School Bus Driver
Guilford County School System
Greensboro, NC
05.2009 - 10.2014
- Ensured student safety during transportation by adhering to established safety protocols and procedures.
- Conducted regular vehicle inspections to maintain operational reliability and compliance with safety standards.
- Communicated effectively with students, parents, and school staff to address transportation needs and concerns.
- Managed time efficiently to adhere to strict schedules while ensuring timely drop-off and pick-up of students.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Team Leader
Taco Bell
Greensboro, NC
11.2004 - 01.2014
- Led team in achieving operational goals while maintaining high service standards.
- Streamlined training programs to enhance employee performance and retention.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Monitored daily operations to maintain compliance with health and safety regulations.
- Fostered a positive work environment, enhancing team morale and productivity.
- Mentored new employees, facilitating their integration into the team culture and operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Grimsley High School
Greensboro, NC06.2003
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Punctuality
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Commercial driving
- Equipment operation
- Passenger transportation
Timeline
Driver
My City Transportation
07.2025 - Current
Property Management Assistant
Campus Crest
06.2019 - 07.2025
Paratransit Bus Operator
Transdev
10.2014 - 06.2019
School Bus Driver
Guilford County School System
05.2009 - 10.2014
Team Leader
Taco Bell
11.2004 - 01.2014
High School Diploma -
Grimsley High School